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Thank you. I truly appreciate the words of encouragement from many of your during the last 24 hours. Kari was released from the hospital this morning and is at home recovering. I’ll have another update soon.
What I’m reading. I got slammed with comments after my interview with Ryan Miklus, whose mother was involved in a confrontation with the TSA in Phoenix recently. Also, you’ll want to check out the best companies for customer service — and the worst.
Is this enough compensation? Orbitz splits the difference on departure tax
Departure taxes are the final “gotcha” when you’re flying. Just as you’re getting ready to board a flight back home someone asks you for money, and threatens to deny you boarding if you can’t cough up the cash.
Can this trip be saved? She didn’t make it to Marrakech after all
Here’s another reason to double-check with your tour operator before you take off.
TSA Watch: Did they really sexually assault his mother?
Another day, another TSA screening video. This one came to us earlier this week from Ryan Miklus, who was flying from Phoenix to Reno with his parents for the Memorial Day weekend. The woman at the start of the clip is his mother, Carol.
The 10 Worst Companies For Customer Service
When it comes to the worst companies for customer service in America, the list has hardly changed in three years. A better question might be: What are the worst industries? You can answer that now.
Top 10 Companies For Customer Service
The top companies for customer service have been named in a new survey, but there are a few surprises in the list. Find out what they are.
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