My luggage went missing on the way to the cruise. I want a full refund!

If your luggage goes missing on the way to your cruise, should you get a full refund? Pamela Shane thinks so. She says her pre-cruise hotel failed to deliver her suitcase to the dock in time for the ship’s departure. Now she wants $7,000 in compensation for the mistake that left her without her own clothes for the entire cruise.

But wait! There’s a twist. The hotel says it doesn’t even offer such a luggage delivery service.

Can the Elliott Advocacy team figure out what’s going on here? (reprint) Read more “My luggage went missing on the way to the cruise. I want a full refund!”

How do I get a refund for this canceled boat tour?

Gerald Stanton canceled a planned boat tour of the Panama Canal after suffering a terrible accident last fall.

That day trip through the canal was scheduled for January of this year — before the coronavirus crisis began. So why is the operator of this excursion blaming the eight-month refund delay on the pandemic?

That’s the $252 question that faces the Elliott Advocacy team today. Read more “How do I get a refund for this canceled boat tour?”

What if your agent cancels your cruise by mistake — and then quits?

What happens if your travel agent cancels your cruise by mistake and then quits his job? Unfortunately, Margaret Prendergast knows very well — you can quickly lose thousands of your hard-earned dollars. Read more “What if your agent cancels your cruise by mistake — and then quits?”

Hate your shore excursion? This is how a credit card dispute will make things worse

If you hate your next shore excursion and the cruise line refuses your refund request, don’t expect a credit card dispute to save the day. It won’t. Joseph Campo can tell you.

After a salmon-fishing excursion in Alaska went all wrong, Campo asked Princess Cruises for his money back. When that didn’t happen, he filed a chargeback with his credit card company — and won. So he assumed that settled the matter.

It didn’t. Not even close. (reprint) Read more “Hate your shore excursion? This is how a credit card dispute will make things worse”

This is what happens when you’re convinced to buy an expensive diamond during your cruise

Have you ever felt convinced or even forced to buy a diamond or any other expensive item during a cruise stop?  Kathy Hoffarth says it happened to her.

While cruising through the Caribbean with Royal Caribbean she purchased a $16,000 diamond at Diamonds International at one port. Unhappy with that purchase, at the next stop, she exchanged it for a larger, more expensive one. Now that she’s home she doesn’t want that bigger diamond either.

She says the employees at Diamonds International made her buy this diamond and she just wants to send it back. And she wants a full refund. But is that possible?  Read more “This is what happens when you’re convinced to buy an expensive diamond during your cruise”

This coronavirus cruise cancellation was a big $8,697 mistake!

Since the coronavirus started sinking the cruise industry, we’ve seen travelers make some pretty expensive cancellation mistakes. But Joan Kellert’s story is one of the worst. She lost nearly $9,000 when her travel agent canceled her upcoming cruise before any coronavirus cancellation waiver existed.

Now she wants her money back. But is that even a remote possibility?  Read more “This coronavirus cruise cancellation was a big $8,697 mistake!”