Help! I’m being limited to 15 booze drinks per day on my cruise

If you buy an unlimited alcoholic beverage package from your cruise line, can it change the terms later? That’s what Joan Barrett wants to know.

Barrett says that she was enticed to book a Princess cruise by the lure of an unlimited alcoholic beverage package. But later, Princess Cruises changed the terms to “just” 15 cocktails per day. And those changes are unacceptable to Barrett. Read more “Help! I’m being limited to 15 booze drinks per day on my cruise”

My luggage went missing on the way to the cruise. I want a full refund!

If your luggage goes missing on the way to your cruise, should you get a full refund? Pamela Shane thinks so. She says her pre-cruise hotel failed to deliver her suitcase to the dock in time for the ship’s departure. Now she wants $7,000 in compensation for the mistake that left her without her own clothes for the entire cruise.

But wait! There’s a twist. The hotel says it doesn’t even offer such a luggage delivery service.

Can the Elliott Advocacy team figure out what’s going on here? (reprint) Read more “My luggage went missing on the way to the cruise. I want a full refund!”

How do I get a refund for this canceled boat tour?

Gerald Stanton canceled a planned boat tour of the Panama Canal after suffering a terrible accident last fall.

That day trip through the canal was scheduled for January of this year — before the coronavirus crisis began. So why is the operator of this excursion blaming the eight-month refund delay on the pandemic?

That’s the $252 question that faces the Elliott Advocacy team today. Read more “How do I get a refund for this canceled boat tour?”

Hate your shore excursion? This is how a credit card dispute will make things worse

If you hate your next shore excursion and the cruise line refuses your refund request, don’t expect a credit card dispute to save the day. It won’t. Joseph Campo can tell you.

After a salmon-fishing excursion in Alaska went all wrong, Campo asked Princess Cruises for his money back. When that didn’t happen, he filed a chargeback with his credit card company — and won. So he assumed that settled the matter.

It didn’t. Not even close. (reprint) Read more “Hate your shore excursion? This is how a credit card dispute will make things worse”

This is what happens when you’re convinced to buy an expensive diamond during your cruise

Have you ever felt convinced or even forced to buy a diamond or any other expensive item during a cruise stop?  Kathy Hoffarth says it happened to her.

While cruising through the Caribbean with Royal Caribbean she purchased a $16,000 diamond at Diamonds International at one port. Unhappy with that purchase, at the next stop, she exchanged it for a larger, more expensive one. Now that she’s home she doesn’t want that bigger diamond either.

She says the employees at Diamonds International made her buy this diamond and she just wants to send it back. And she wants a full refund. But is that possible?  Read more “This is what happens when you’re convinced to buy an expensive diamond during your cruise”

This coronavirus cruise cancellation was a big $8,697 mistake!

Since the coronavirus started sinking the cruise industry, we’ve seen travelers make some pretty expensive cancellation mistakes. But Joan Kellert’s story is one of the worst. She lost nearly $9,000 when her travel agent canceled her upcoming cruise before any coronavirus cancellation waiver existed.

Now she wants her money back. But is that even a remote possibility?  Read more “This coronavirus cruise cancellation was a big $8,697 mistake!”

I got the worst view on the cruise! I want a refund

Sevil Macmot found the view from her guaranteed oceanview cabin aboard Costa Cruises’ Mediterranea stunningly terrible. She says her dream vacation was ruined when the cruise line assigned her to the cabin with the worst view. Instead of Norwegian fjords and the deep blue sea, she saw hanging lifeboats and technical equipment out her window.

Now Macmot wants to know who selected her for this disappointing cabin with the terrible view — and why.

Oh, and she wants a refund, too. But is that a reasonable request? Read more “I got the worst view on the cruise! I want a refund”

No, a printout from Ancestry.com is not valid ID to cruise

Barbara Vannier’s adult daughter tried to check in for her international cruise with just a driver’s license and a printout from Ancestry.com. Unfortunately, she quickly found out that this is not valid ID to cruise to Canada and the ship left without her. Now Vannier wants an apology from Royal Caribbean and a full cash refund for her daughter’s missed vacation. But is she entitled to either?  Read more “No, a printout from Ancestry.com is not valid ID to cruise”

Never ask a stranger what ID you need to cruise. This is why

Would you rely on a stranger’s advice about the required ID you need to board your next cruise? Salvatore Friscia says he did, with devastating results.

While planning a vacation aboard Carnival’s Pride, Friscia claims an unidentified phone agent gave him the wrong information about documentation requirements for the cruise. That guidance led him and his wife to show up for the cruise without the correct ID. As a result, the Friscias were denied boarding the ship and missed the trip entirely. Read more “Never ask a stranger what ID you need to cruise. This is why”

If you want help from your cruise line, you need to ask

What if you need special help from your cruise line? What should you do?

That’s the situation posed to the Elliott Advocacy team today. The Benton family expected the Carnival cruise they planned for their family to be wonderful. But something went wrong. Stacy Benton, the designated family trip planner, says her wheelchair-bound mother-in-law had no access to a bathroom during the entire 5-day cruise!

And now she wants the Elliott Advocacy team to ask for a refund for this cruise fiasco. Read more “If you want help from your cruise line, you need to ask”