Yelp Customer Service Contacts

Yelp offers user-generated reviews and information on local businesses and service providers through its website at Yelp.com, and via its mobile apps.

Yelp Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

To reach an operator, call (415) 908-3801, wait for two rotations of the automated message; on the third time it will offer 7 to reach an operator.

What you need to know about Yelp

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Yelp

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Yelp mailing address

140 New Montgomery Street
suite 900
San Francisco, CA 94105
https://www.yelp.com/

Yelp social media channels

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Yelp executive customer service contacts

Primary Contact
Vince Sollitto
Senior Vice President, Communications and Public Affairs
140 New Montgomery Street
suite 900
San Francisco, CA 94105
[email protected]

Secondary Contact
Jed Nachman
Chief Operating Officer and Director
140 New Montgomery Street
suite 900
San Francisco, CA 94105
[email protected]

Chief Executive
Jeremy Stoppelman
Co-founder and Chief Executive Officer
140 New Montgomery Street
suite 900
San Francisco, CA 94105
[email protected]

How to get professional help with your Yelp problem

If you need help with Yelp, you can contact our advocacy team or just click the "Get Help" button.

Get Help

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