Traveluro is an online hotel booking site known for offering discounted rates but has faced numerous complaints about poor customer service, hidden fees, and unreliable reservations.
What you need to know about Traveluro
Traveluro generally responds to customer service in a satisfactory manner.
- Traveluro’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Traveluro with our insider guide or through our executive contacts.
- Traveluro’s customer service policies are standard. Here are our frequently asked questions about Traveluro.
Traveluro customer service response times
| Phone support (914) 730-5497 | Traveluro’s phone support is available 24/7, but many reviewers claim calls go unanswered, are dropped, or result in long hold times |
| Email support contactus@traveluro.com | Email Traveluro at contactus@traveluro.com, however, multiple users report long delays or no response at all, which suggests actual turnaround is often much slower than expected. |
| Live chat support | Traveluro states that support is available 24/7 and that no live chat is offered (only a contact form for online queries) — but many users say that even with this promise, responses may take 24-48 hours or longer, and sometimes escalate further without resolution. |
| Social media | Traveluro is available on social media platforms such as Facebook and X. Access Traveluro’s social media here. |
| Help center/FAQ | Access Traveluro’s FAQ here. |
How to resolve a problem with Traveluro
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Traveluro mailing address
500 West Putnam Avenue
Greenwich, CT 06830
Traveluro executive customer service contacts
Primary Contact
Elad Shmilovich
COO
500 West Putnam Avenue
Greenwich, CT 06830
Elad.Shmilovich@holisto.com
Secondary Contact
Matteo Quintavalle
Senior Vice President of Supply Partnerships
500 West Putnam Avenue
Greenwich, CT 06830
Matteo.Quintavalle@holisto.com
Chief Executive
Eran Shust
500 West Putnam Avenue
Greenwich, CT 06830
Eran.Shust@holisto.com
Who owns Traveluro?
Traveluro is owned by Holisto, a travel technology company based in Israel. Holisto also operates other travel booking platforms, including Splitty Travel, GoSplitty, ZapTravel, and Algotels.
How can I contact Traveluro?
Email Traveluro at contactus@traveluro.com.
When can I contact Traveluro customer service?
Traveluro customer service is available 24/7, but many users complain that they only get a response after 24 to 48 hours.
How to get professional help with your Traveluro problem
If you need help with Traveluro, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

