Traveluro Customer Service Contacts

Traveluro is an online hotel booking site known for offering discounted rates but has faced numerous complaints about poor customer service, hidden fees, and unreliable reservations.

How to reach a person at Traveluro

Traveluro Responsiveness rating

rating
2/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Traveluro

What you need to know about Traveluro

Traveluro generally responds to customer service in a satisfactory manner.

Traveluro customer service response times

Phone support
(914) 730-5497
Traveluro’s phone support is available 24/7, but many reviewers claim calls go unanswered, are dropped, or result in long hold times
Email support
contactus@traveluro.com
Email Traveluro at contactus@traveluro.com, however, multiple users report long delays or no response at all, which suggests actual turnaround is often much slower than expected.
Live chat supportTraveluro states that support is available 24/7 and that no live chat is offered (only a contact form for online queries) — but many users say that even with this promise, responses may take 24-48 hours or longer, and sometimes escalate further without resolution.
Social mediaTraveluro is available on social media platforms such as Facebook and X.

Access Traveluro’s social media here.
Help center/FAQAccess Traveluro’s FAQ here.

How to resolve a problem with Traveluro

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Traveluro mailing address

500 West Putnam Avenue
Greenwich, CT 06830

Traveluro loyalty program

Traveluro does not have a loyalty program.

Traveluro social media channels

X


Traveluro executive customer service contacts

Primary Contact
Elad Shmilovich
COO
500 West Putnam Avenue
Greenwich, CT 06830
Elad.Shmilovich@holisto.com

LinkedIn

Secondary Contact
Matteo Quintavalle
Senior Vice President of Supply Partnerships
500 West Putnam Avenue
Greenwich, CT 06830
Matteo.Quintavalle@holisto.com

LinkedIn

Chief Executive
Eran Shust
500 West Putnam Avenue
Greenwich, CT 06830
Eran.Shust@holisto.com

LinkedIn

Traveluro customer service policies

What is Traveluro's privacy policy?

Traveluro’s privacy policy explains that personal information—such as contact details, payment data, and booking history—is collected to process reservations, provide support, and improve services. Some data is shared with third-party suppliers, such as hotels and airlines, to complete bookings, and users may have rights to access, correct, or delete personal data depending on local laws. The policy also notes that links to external sites are not covered, and customers are encouraged to review the full policy for complete details.

What are Traveluro's terms and conditions?

Traveluro’s terms and conditions, managed by Holisto, govern the use of its online travel booking platforms. By accessing or using the services, users agree to these terms, which include provisions on bookings, cancellations, and refunds. The agreement also covers payment processing, data usage, and dispute resolution, including a mandatory arbitration clause. Users are advised to review the full terms to understand their rights and obligations when using Traveluro’s services.

Where can I find Traveluro's payment methods?

Traveluro’s payment methods are not explicitly detailed on its website. However, the platform includes a “payment methods” section on various hotel pages, such as the Fairmont Dallas Traveluro, Ocean Riviera Paradise Traveluro, and Travelodge Birmingham Central Broadway Plaza Traveluro. These sections are typically located under the “Policies” tab. To view the specific payment options for a particular booking, it’s recommended to check the “Policies” section on the relevant hotel page.

Frequently asked questions about Traveluro

Who owns Traveluro?

Traveluro is owned by Holisto, a travel technology company based in Israel. Holisto also operates other travel booking platforms, including Splitty Travel, GoSplitty, ZapTravel, and Algotels.

How can I contact Traveluro?

Email Traveluro at contactus@traveluro.com.

When can I contact Traveluro customer service?

Traveluro customer service is available 24/7, but many users complain that they only get a response after 24 to 48 hours.

How to get professional help with your Traveluro problem

If you need help with Traveluro, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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