Shein Customer Service Contacts

Shein is a retailer that sells apparel and beauty products online. 

How to reach a person at Shein

Shein Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Shein

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Shein

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Shein mailing address

No. 158, Xinmei Street
Huangpu District
Guangzhou, Guangdong, China

Shein social media channels

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Shein executive customer service contacts

Primary Contact
Willy Huo
Head of ANZ & Canada
No. 158, Xinmei Street
Huangpu District
Guangzhou, Guangdong, China
willy.huo@shein.com

LinkedIn

Secondary Contact
Molly Miao
COO
No. 158, Xinmei Street
Huangpu District
Guangzhou, Guangdong, China
molly.miao@shein.com

LinkedIn

Chief Executive
Chris Xu
No. 158, Xinmei Street
Huangpu District
Guangzhou, Guangdong, China
chris.xu@shein.com

LinkedIn

Frequently asked questions about Shein

Can I phone Shein customer service?

Shein does not provide a direct phone number for customer service inquiries. Most customer support interactions are handled online through the website or app.

How can I contact Shein customer service from the U.S.?

To contact Shein customer service from the USA, you can follow these steps:

  1. Through the Shein website or app:
    • Log in to your Shein account on the Shein website or app.
    • Navigate to the “Help & Support” or “Contact Us” section. This is typically found in the menu or at the bottom of the webpage.
    • Choose the option to contact customer service via live chat or email.
  2. Direct Contact Information:
    • If you prefer direct contact, email Shein customer service at service@shein.com.
  3. Social Media:
    • Shein also interacts with customers through social media platforms like Facebook and Twitter, where you can send direct messages for assistance.

What is the address of the Shein Distribution Corporation in the U.S.?

757 S. Alameda St., Suite 220, Los Angeles, CA 90021.

What are the customer service hours?

Shein’s customer service operates 24/7.

How do I track my Shein order?

You can track your Shein order by logging into your account on the Shein website or app and navigating to the “My Orders” section. There, you’ll find tracking information for each order.

How long does Shein shipping take?

Shipping times with Shein can vary depending on your location and chosen shipping method. Typically, standard shipping may take 7-10 business days, while expedited shipping options are available for faster delivery.

How do I return an item to Shein?

Initiate the return process through your Shein account within the designated return period. You’ll receive instructions on how to package and send back the item.

How long does it take to receive a refund from Shein?

Once Shein receives your returned item, it may take 7-10 business days for them to process the refund. The refund amount will be credited back to your original payment method.

How do Shein sizes run?

Shein offers a variety of sizing options, and their sizing may differ from standard U.S. or UK sizes. It’s recommended to check each item’s specific size chart provided on the product page before making a purchase.

Are Shein products good quality?

Shein offers a wide range of products at different price points. Quality can vary depending on the item and materials used. Reading customer reviews and checking product details can help gauge the quality of specific items.

How do I change my Shein account information?

You can update your Shein account information, including shipping address and payment details, by logging into your account on the Shein website or app and accessing the “Account Settings” section.

What payment methods does Shein accept?

Shein accepts various payment methods, including credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, and Klarna for installment payments in some regions.

How can I use a Shein coupon code?

During checkout, you can enter a Shein coupon code in the designated field before completing your order. Make sure to check the terms and conditions of the coupon for any specific restrictions or expiration dates.

Does Shein offer student discounts?

Yes, Shein offers student discounts through partnerships with student discount platforms like Student Beans. Eligible students can verify their status and receive a discount on their Shein purchases.

How to get professional help with your Shein problem

If you need help with Shein, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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