RockAuto Customer Service Contacts

RockAuto is an online auto parts retailer that offers a selection of automotive parts and accessories for various vehicle makes and models.

How to reach a person at RockAuto

RockAuto Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about RockAuto

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with RockAuto

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

RockAuto mailing address

6418 Normandy Lane
Suite 100
Madison, WI 53719

RockAuto social media channels

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RockAuto executive customer service contacts

Primary Contact
Jesse Torvik
Marketing Director
6418 Normandy Lane
Suite 100
Madison, WI 53719
jesse.jorvik@rockauto.com

LinkedIn

Secondary Contact
Jaren Kinnaird
Supply Chain Manager
6418 Normandy Lane
Suite 100
Madison, WI 53719
jaren.kinnaird@rockauto.com

LinkedIn

Chief Executive
Tom Taylor
6418 Normandy Lane
Suite 100
Madison, WI 53719
tom.taylor@rockauto.com

LinkedIn

Frequently asked questions about RockAuto

Does RockAuto have an online contact form?

Yes, you can find the online contact form here.

How can I contact RockAuto customer service?

Does RockAuto have a phone app?

No.

What are RockAuto's shipping options?

RockAuto offers various shipping options including standard ground shipping, expedited shipping, and international shipping to many countries.

How do I return an item to RockAuto?

To return an item to RockAuto, log in to your account, go to the Order Status & Returns page, select the items you want to return, and follow the return instructions provided.

Can I track my RockAuto order?

Yes, you can track your RockAuto order by logging in to your account and navigating to the Order Status & Returns page, where you can view tracking information for your shipment.

What payment methods does RockAuto accept?

RockAuto accepts major credit cards (Visa, MasterCard, American Express, Discover) and PayPal for online purchases.

How can I find the right part for my vehicle on RockAuto?

Use RockAuto’s website to search for parts by entering your vehicle’s year, make, model, and engine type. You can also browse categories or use part numbers for specific searches.

Does RockAuto offer discounts or promotions?

Yes, RockAuto occasionally offers discounts and promotions. Check the website or sign up for its newsletter to receive updates on special offers.

Can I cancel or modify my RockAuto order after it has been placed?

RockAuto processes orders quickly, so cancellations or modifications may not be possible once an order is placed. Contact customer service for assistance. Call (608) 661-1376 or email service@rockauto.com.

Does RockAuto have physical store locations?

No, RockAuto operates exclusively online and does not have physical store locations. All orders are placed and fulfilled through the website.

How do I contact RockAuto for technical support or questions about parts compatibility?

For technical support or questions about parts compatibility, contact RockAuto customer service, providing detailed information about your vehicle and the parts in question. Call (608) 661-1376 or email service@rockauto.com.

How to get professional help with your RockAuto problem

If you need help with RockAuto, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help