Palladium Travel Club Customer Service Contacts

Palladium Travel Club is a vacation club loyalty program maintained by Palladium Hotels & Resorts. It offers access to over 8,000 resorts and locations worldwide.

How to reach a person at Palladium Travel Club

Toll Free: 1 (877) 296-9330

Canada:  1 (877) 287-0724

Mexico:  01 (800) 836-7256

All other locations:  +52 984 873 4801

Palladium Travel Club Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Palladium Travel Club

We receive occasional complaints about Palladium Travel Club. After the customer requested to cancel the contract, the company denied her $8,174 refund. Also, this customer struggled to get out of her contract with the company.

How to resolve a problem with Palladium Travel Club

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Working hours (UTC/GMT -5 h):

Monday – Sundays 9:00 a.m. – 5:00 p.m.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Palladium Travel Club’s mailing address

Carretera Chetumal Puerto Juarez
KM 256-100
Playa del Carmen, Mexico 77710
https://www.palladiumtravelclub.com/en/

Palladium Travel Club’s social media channels

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Palladium Travel Club’s executive customer service contacts

Primary Contact
Jose Matheu
Director of Corporate Development
Carretera Chetumal Puerto Juarez
KM 256-100
Playa del Carmen, Mexico 77710
[email protected]

Secondary Contact
Felipe Martinez Verde
Chief Operations Officer America
Carretera Chetumal Puerto Juarez
KM 256-100
Playa del Carmen, Mexico 77710

Chief Executive
Abel Matutes Prats
Chief Executive Officer
Carretera Chetumal Puerto Juarez
KM 256-100
Playa del Carmen, Mexico 77710
[email protected]
34 97 131 38 11

Fax: 34 97 131 29 64

How to get professional help with your Palladium Travel Club problem

If you need help with Palladium Travel Club, you can contact our advocacy team or just click the "Get Help" button.

Get Help

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