Alaska Airlines is a U.S. air carrier that serves destinations in the contiguous United States, Canada, Mexico, and four Hawaiian islands.
Alaska Airlines Responsiveness rating
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What you need to know about Alaska Airlines
We receive many complaints about Alaska Airlines. They include missing refunds and denied boarding cases. A companion ticket credit for this passenger was unusable.
How to resolve a problem with Alaska Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Alaska Airlines mailing address
P.O. Box 68900
Seattle, WA 98168
Alaska Airlines social media channels
Alaska Airlines executive customer service contacts
Primary Contact
Trudy Dobbins
Customer Care Manager
P.O. Box 68900
Seattle, WA 98168
[email protected]
(206) 392-2777
Secondary Contact
Wayne Newton
Vice President, Airport Operations and Customer Service
P.O. Box 68900
Seattle
[email protected]
(206) 433-3200
Ron Calvin
Vice President, Inflight Services
[email protected]
Ben Minicucci
President and Chief Operating Officer
P.O. Box 68900
Seattle
[email protected]
(206) 433-3200
Chief Executive
Bradley D. Tilden
Chief Executive
P.O. Box 68900
Seattle
[email protected]
(206) 433-3200
What are Alaska Air customer service operating hours?
Alaska Air customer service is available Monday to Friday from 8 a.m. to 5:45 p.m. Pacific time and Saturday from 8 a.m. to 4:45 p.m. Pacific time.
How can I contact Alaska Airlines customer service?
- For reservations or pre-flight questions, call (800) 252-7522 (1-800-ALASKAAIR), available 24/7.
- For post-flight questions or complaints, call (800) 654-5669, available Monday to Friday from 7 a.m. to 7 p.m. Pacific time, and Saturday from 8 a.m. to 5 p.m. Pacific time.
- For account inquiries, call (800) 654-5669, available during the same hours as above.
- For Alaska Lounge inquiries, call (800) 654-5669,
- For corporate offices, call (206) 433-3200 for Alaska Airlines and (206) 241-6757 for Horizon Air.
- TTY access is available for hearing and speech disabilities. Dial 711 for relay services.
- You can also visit the company’s help center.
Note: These numbers are primarily for customers in the USA.
How can I cancel my reservation with Alaska Airlines?
Here are the steps to cancel your reservation with Alaska Airlines:
- Log in to your Alaska Airlines account.
- Click on “manage” in the top menu.
- Enter the passenger’s last name and the confirmation or ticket number.
- Click “continue.”
- Your trip details will appear.
- Choose “cancel flight” from the options.
- Review the cancellation policy and click “agree” to proceed.
Keep in mind:
- The 24-hour cancellation policy applies if your travel starts more than 24 hours from the time of purchase.
- For Saver fares, you can cancel and refund your ticket, but no changes are allowed.
- Refunds may take up to seven (7) business days to process.
How can I get a refund from Alaska Airlines?
Here’s how to request a refund from Alaska Airlines:
- Call Alaska Airlines customer service at (800) 252-7522 to request a refund.
- Request a refund through the ‘manage’ option on the Alaska Airlines website.
Keep in mind:
- You need a refundable ticket issued directly by Alaska Airlines to be eligible for a refund.
- Certain ticket categories, such as those issued by third parties or government fares, aren’t eligible for refunds.
- Within 24 hours of booking, you can get a full refund for any fare, including nonrefundable tickets, except for flights departing within 24 hours of booking.
- After 24 hours, nonrefundable tickets aren’t eligible for refunds, but you can receive a credit certificate or deposit funds into your My Wallet account.
- To check the status of your refund, call the refund department at (206) 392-7722.
How to get professional help with your Alaska Airlines problem
If you need help with Alaska Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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