Glossier is a company that sells skincare and makeup products with a focus on simplicity and accessibility.
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What you need to know about Glossier
Glossier’s customer service response times can vary depending on the method of contact, but the company typically aims to reply to inquiries within 1-3 business days via email or its online support system.
- Glossier’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Glossier with our insider guide or through our executive contacts.
- Glossier’s customer service policies are standard. Here are our frequently asked questions about Glossier.
Glossier customer service response times
Customer opinions on The Ordinary’s customer service response times across various platforms vary:
| Phone support | Usually provides immediate or same-day responses during operating hours. Call (855) 929-2179. |
| Live chat | Usually provides immediate or same-day responses during operating hours. |
| Social media | Response times may vary, but replies are often within 24-48 hours during business days. |
| Glossier typically responds within 1 to 3 business days. Email gteam@glossier.com. |
How to resolve a problem with Glossier
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Glossier mailing address
233 Spring Street
East 10th Floor
New York, NY 10013
Glossier loyalty program
Glossier does not offer a loyalty program.
Glossier social media channels
Glossier executive customer service contacts
Primary Contact
Amy Kemp
Director, Customer Experience
233 Spring Street
New York, NY 10013
amy.kemp@glossier.com
Secondary Contact
Janie Cormier
Senior Manager, Customer Experience
233 Spring Street
New York, NY 10013
janie.cormier@glossier.com
Chief Executive
Kyle Leahy
233 Spring Street
New York, NY 10013
kyle.leahy@glossier.com
Glossier customer service policies
Where can I find Glossier's privacy policy?
You can read Glossier’s privacy policy on its website, which explains how the company collects and uses your data.
What are Glossier's terms of use?
Glossier’s terms of use are available on its website and outline the rules for using the company’s services and website.
Does Glossier have an accessibility policy?
Yes, Glossier is committed to making its website accessible. You can find more details about the company’s efforts on its site.
Does Glossier provide supply chain transparency?
Glossier shares information about its supply chain and sourcing practices. You can view more details on the company’s website.
Glossier self-service links
How can I return or exchange a product from Glossier?
You can return or exchange products within 30 days, following the process outlined on Glossier’s website.
- Check the return eligibility.
- Initiate the return or exchange online.
- Package the item and send it back using the provided instructions.
- Receive a refund or exchange once the return is processed.
What are Glossier’s shipping options?
Glossier offers standard and expedited shipping options, with free shipping on orders over a certain amount.
- Select your preferred shipping option at checkout.
- Ensure your shipping address is correct.
- Track your order via the provided tracking number once it ships.
- Allow processing time for your order to be shipped.
Where can I find product information for Glossier?
Product details, ingredients, and usage instructions can be found on the Glossier website, on each product’s page.
- Visit the product page on the Glossier website.
- Read through the product description, ingredients list, and usage instructions.
- Contact customer service for additional questions if needed.
How do I find a Glossier store near me?
You can locate Glossier stores using the store locator tool on the website.
- Visit the store locator page on Glossier’s website.
- Enter your location or zip code.
- View the list of nearby stores and their details.
How can I contact Glossier customer service?
Glossier customer service can be called at (855) 929-2179 or email gteam@glossier.com.
Who owns Glossier?
Glossier is a privately held company founded by Emily Weiss in 2014. While specific ownership percentages are not publicly disclosed, the company has received investments from venture capital firms such as Index Ventures, Thrive Capital, Sequoia Capital, IVP, Forerunner Ventures, and Lone Pine Capital.
Can I return a product to Glossier?
Yes, Glossier accepts returns within 30 days of purchase. The product must be unused and in its original condition.
How to get professional help with your Glossier problem
If you need help with Glossier, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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