Finnair Customer Service Contacts

Finnair,  founded in 1923, is the fifth oldest continuously operating airline in the world, and one of the safest, not having had any accidents since 1963.  It is a member of the oneworld alliance and flies to 88 destinations, among them 60 in Europe and 15 in Asia.

Finnair Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Customer feedback form

What you need to know about Finnair

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Finnair

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Finnair mailing address

Helsinki-Vantaa Airport
Helsinki, Finland
https://www.finnair.com/us-en

Finnair social media channels


Finnair executive customer service contacts

Primary Contact
Sami Maenpaa
Service Manager
Helsinki-Vantaa Airport
Helsinki, Finland
[email protected]

Also try: Jani Peuhkurinen, Director, Global Customer Care, [email protected]

Secondary Contact
Minna Toivainen
Vice President, Inflight Customer Service
Helsinki-Vantaa Airport
Helsinki, Finland
[email protected]

LinkedIn

Piia Karhu
Senior Vice President Customer Experience
Helsinki-Vantaa Airport
Helsinki, Finland
[email protected]

Linkedin

Chief Executive
Pekka Vauramo
President and Chief Executive Officer
Helsinki-Vantaa Airport
Helsinki, Finland
[email protected]

Linkedin

How to get professional help with your Finnair problem

If you need help with Finnair, you can contact our advocacy team or just click the "Get Help" button.

Get Help