DoorDash Customer Service Contacts

DoorDash is an on-demand food delivery service that connects customers with local restaurants and delivery drivers to bring meals directly to their doors.

How to reach a person at DoorDash

DoorDash Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about DoorDash

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with DoorDash

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

DoorDash mailing address

303 2nd Street
Suite 800
San Francisco, CA 94107

DoorDash social media channels

X


DoorDash executive customer service contacts

Primary Contact
Prabir Adarkar
Chief Operating Officer and President
303 2nd Street
Suite 800
San Francisco, CA 94107
prabir.adarkar@doordash.com

Secondary Contact
Ciara Walker
Customer Service Manager
303 2nd Street
Suite 800
San Francisco, CA 94107
ciara.walker@doordash.com

Chief Executive
Tony Xu
303 2nd Street
Suite 800
San Francisco, CA 94107
tony.xu@doordash.com

Frequently asked questions about DoorDash

Does DoorDash have an online contact form?

Yes, you can find the online contact form here.

How can I contact DoorDash customer service?

What should I do if my order is incorrect or missing items?

If your order is incorrect or missing items, you can:

  • Use the Report Issue button in the DoorDash app under your order history.
  • Contact customer service at (855) 973-1040 or through the app or website.
  • Request a refund or a redelivery of the missing items.

How do I get a refund for a bad order?

To request a refund:

  • Navigate to your order history in the app.
  • Select the order you have an issue with.
  • Use the Help or Report Issue option to explain the problem and request a refund.

What can I do if my order is late?

If your order is late:

  • Track the status in the app to see the current delivery progress.
  • Use the in-app chat or call customer service at (855) 973-1040 for an update.
  • If the order is excessively late, you may request a refund or credit.

How can I update my delivery address after placing an order?

To update your delivery address after placing an order:

  • Contact the Dasher assigned to your delivery through the app.
  • If the Dasher cannot be reached, contact customer service to update the address.

Can I cancel my DoorDash order?

Yes, you can cancel your DoorDash order:

  • If the order hasn’t been accepted by a restaurant or Dasher, you can cancel directly in the app.
  • If the order is already being prepared, contact customer service at (855) 973-1040 to request a cancellation and potential refund.

How do I report an issue with my Dasher?

To report an issue with your Dasher:

  • Use the Rate and Tip feature after your delivery.
  • Provide feedback and details about the issue.
  • Contact customer service at (855) 973-1040 directly for serious complaints.

How can I track my DoorDash order?

You can track your DoorDash order by:

  • Viewing the real-time status updates in the app.
  • Checking the estimated delivery time and live location of your Dasher.

What payment methods does DoorDash accept?

DoorDash accepts various payment methods, including:

  • Credit and debit cards (Visa, MasterCard, American Express, Discover).
  • PayPal.
  • DoorDash gift cards.
  • Apple Pay and Google Pay.

How do I change my payment method on DoorDash?

To change your payment method:

  • Go to the Account section in the app.
  • Select Payment Methods.
  • Add, remove, or update your payment details as needed.

How to get professional help with your DoorDash problem

If you need help with DoorDash, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help