CSA Czech Airlines is a full-service carrier based at Václav Havel Airport, Prague.
How to reach a person at CSA Czech Airlines
Toll Free: (855) 359-2932
International: +420-239-007-007
CSA Czech Airlines Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about CSA Czech Airlines
We receive few complaints about CSA Czech Airlines. This passenger’s luggage was lost by the company, but they have refused to provide any reimbursement.
How to resolve a problem with CSA Czech Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
CSA Czech Airlines mailing address
Building APC Street, Jana Kaspara 1 Airport Ruzyne
Prague, Czech Republic CZ-160 08
CSA Czech Airlines executive customer service contacts
Primary Contact
Jiri Juran
Member of the Board responsible for controlling, corporate relations and product and customer services
Building APC Street, Jana Kaspara 1 Airport Ruzyne
Prague, Czech Republic CZ-160 08
[email protected]
Secondary Contact
Martin Štolba
Vice-Chairman responsible for company operations
Building APC Street, Jana Kaspara 1 Airport Ruzyne
Prague, Czech Republic CZ-160 08
[email protected]
Chief Executive
Petr Kudela
Building APC Street, Jana Kaspara 1 Airport Ruzyne
Prague, Czech Republic CZ-160 08
[email protected]
How can I contact CSA Czech Airlines customer service?
Call (855) 359-2932 or email [email protected].
What is CSA Czech Airlines international telephone number?
Call +420-239-007-007.
Does CSA Czech Airlines have an online contact form?
Yes, you can access the online contact form here.
Can I change or cancel my flight with CSA Czech Airlines?
Yes.
You can change or cancel your flight with CSA Czech Airlines. Here’s what you need to know:
Rescheduling: If you booked your flight before March 31, 2022, and your return date is on or before March 31, 2022, you can change your travel dates for free. Here are the conditions:
- Your original booking was made before or on March 31, 2022.
- Your flight is scheduled to happen before March 31, 2022.
- You haven’t used your ticket yet.
- You’re changing your flight to a date before or on October 31, 2022.
- The flight is operated by Czech Airlines or Smartwings.
- You request the change at least 24 hours before your original flight. If the fare for your original flight isn’t available anymore, you might have to pay extra for the new date.
Cancellation: If CSA Czech Airlines cancels your flight, they’ll try to book you on another one without charging you extra. If that doesn’t work for your plans, you can ask for a refund for your ticket.
You can manage your reservations and tickets online using the MY BOOKINGS app. CSA Czech Airlines also has apps for iOS and Android phones that you can download to manage your bookings.
How to get professional help with your CSA Czech Airlines problem
If you need help with CSA Czech Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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