Croatia Airlines Customer Service Contacts

Croatia Airlines Ltd. is the state-owned flag carrier of Croatia. It is headquartered in Buzin near Zagreb and operates domestic and international services mainly to European destinations. Its main hub is Zagreb International Airport with focus cities being Dubrovnik, Split, and Zadar. Since November 2004, the airline has been a member of Star Alliance.

Croatia Airlines Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

General Customer contact form

Complaints form

What you need to know about Croatia Airlines

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Croatia Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Croatia Airlines mailing address

Bani 75b
Buzin
Zagreb, Croatia 10010
https://www.croatiaairlines.com/

Croatia Airlines social media channels

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Croatia Airlines executive customer service contacts

Primary Contact
Ivana Podrug
Customer Relations Manager
Bani 75b
Buzin
Zagreb, Croatia 10010
[email protected]

Secondary Contact
Isabelle Dubois
Director of Commercial Affairs and Marketing
Bani 75b
Buzin
Zagreb, Croatia 10010
[email protected]

Branka Sremac
Director of Legal Affairs
Bani 75b
Buzin
Zagreb, Croatia 10010
[email protected]

Chief Executive
Jasmin Bajić
President u0026 CEO
Bani 75b
Buzin
Zagreb, Croatia 10010
[email protected]

How to get professional help with your Croatia Airlines problem

If you need help with Croatia Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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