Brussels Airlines Customer Service Contacts

Brussels Airlines is the flag carrier and largest airline of Belgium based and headquartered at Brussels Airport. Brussels Airlines is part of Lufthansa Group.

Brussels Airlines Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Brussels Airlines

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Brussels Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Brussels Airlines mailing address

100-102, Avenue des Saisons
Box 30
Brussels, Belgium B-1050
https://www.brusselsairlines.com/

Brussels Airlines social media channels

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Brussels Airlines executive customer service contacts

Primary Contact
Tilman Reinshagen
Chief Operating Officer
Box 30
Brussels, Belgium B-1050
[email protected]
+32 2 754 18 19

100-102, Avenue des Saisons
Box 30
Brussels, Belgium B-1050

Alternative email:  [email protected]

Alternative phone number: +32 27541907

Matteo Coppens (Secondary – tie with Katleen Verbruggen)

Passenger Recovery Officer bij Brussels Airlines

Brussels Airlines

[email protected]

[email protected] 

+32 27541907

Chief Executive
Dorothea von Boxberg
Chief Executive Officer
100-102, Avenue des Saisons
Box 30
Brussels, Belgium B-1050
[email protected]
+32 27541907

How to get professional help with your Brussels Airlines problem

If you need help with Brussels Airlines, you can contact our advocacy team or just click the "Get Help" button.

Get Help