Authentic Brands Group Customer Service Contacts

Authentic Brands Group is a global brand development, marketing, and entertainment company that owns a diverse portfolio of iconic fashion, sports, and lifestyle brands.

How to reach a person at Authentic Brands Group

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3/5

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What you need to know about Authentic Brands Group

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Authentic Brands Group

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Authentic Brands Group mailing address

1411 Broadway
New York, NY 10018

Authentic Brands Group social media channels

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Authentic Brands Group executive customer service contacts

Primary Contact
Corey Salter
Chief Operating Officer
1411 Broadway
New York, NY 10018
corey.salter@authentic.com

LinkedIn

Secondary Contact
Marc Rosen
President, Entertainment
1411 Broadway
New York, NY 10018
marc.rosen@authentic.com

LinkedIn

Chief Executive
Jamie Salter
1411 Broadway
New York, NY 10018
jamie.salter@authentic.com

LinkedIn

Frequently asked questions about Authentic Brands Group

How can I contact Authentic Brands Group customer service?

Which brands does Authentic Brands Group own and manage?

Authentic Brands Group (ABG) owns and manages a diverse portfolio of global brands. Some of the prominent brands under its ownership include:

  1. Apparel and Accessories:
    • Aéropostale
    • Brooks Brothers
    • Forever 21
    • Juicy Couture
    • Nautica
    • Nine West
    • Spyder
    • Van Heusen
  2. Footwear:
    • Frye
    • Hunter Boots
    • Tretorn
  3. Athletic and Outdoor:
    • Tapout
    • Volcom
  4. Entertainment and Media:
    • Marilyn Monroe
    • Muhammad Ali
    • Shaquille O’Neal
    • Elvis Presley
  5. Home and Lifestyle:
    • Thomasville
    • Hickory Chair
    • Drexel
  6. Specialty Retail:
    • Barneys New York

These are just a few examples, and ABG continues to expand its portfolio.

How do I return or exchange a product?

To return or exchange a product, visit the specific brand’s website for detailed instructions. Typically, you’ll need your order number and the product in its original condition. Each brand may have its own return policy, so be sure to review the specific guidelines.

What should I do if I receive a defective product?

If you receive a defective product, contact the customer service department of the specific brand immediately. Provide your order number and details about the defect. The representative will guide you through the return or exchange process. Call (212) 760-2410 or email corporate@authentic.com.

How can I track my order?

You can track your order by visiting the specific brand’s website and using the tracking feature. You’ll need your order number and email address. Alternatively, you can contact customer service for assistance. Call (212) 760-2410 or email corporate@authentic.com.

Are there any warranties on Authentic Brands Group products?

Warranty information varies by brand and product. Check the product page or contact customer service department of the specific brand for details on warranties and guarantees. Call (212) 760-2410 or email corporate@authentic.com.

Can I get a refund if the price drops after I purchase an item?

Price adjustment policies vary by brand. Visit the specific brand’s website or contact customer service to inquire about their policy on price adjustments after purchase. Call (212) 760-2410 or email corporate@authentic.com.

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