AT&T Internet Air is a wireless home internet service offered by a division of AT&T, providing high-speed internet through a fixed wireless connection using 4G or 5G technology.
AT&T Internet Air Responsiveness rating
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What you need to know about AT&T Internet Air
We receive occasional complaints about AT&T. Here’s one where the company promised a $700 rebate for a trade in, and another one where the account is closed but the customer is still being billed. We recently heard from one of our readers who described a resolution process so Byzantine and confusing that it has cost AT&T a point in its customer responsiveness rating. Also, this customer was overbilled, by a lot. AT&T accidentally canceled this customer’s phone.
- AT&T’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with AT&T with our insider guide or through our executive contacts.
- AT&T’s customer service policies are standard. Here are our frequently asked questions about AT&T.
AT&T Internet Air customer service response times
AT&T’s customer service response times vary across different platforms:
| Phone support | Response times typically range from a few minutes to around 10–20 minutes during busy hours on the customer service phone number (800) 331-0500. Some customers may experience longer wait times, especially during peak periods. |
| Live chat support | Initial response times on AT&T’s live chat support are usually quick, typically within 1 to 5 minutes. However, resolution times can vary depending on the complexity of the issue. |
| Social media support | On platforms like Facebook and X, response times can range from a few hours to a day. They are generally quick but depend on inquiry volume and issue type. |
How to resolve a problem with AT&T Internet Air
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.AT&T Internet Air mailing address
208 S. Akard Street
Dallas, TX 75202
AT&T Internet Air executive customer service contacts
Primary Contact
Erin Scarborough
Senior Vice President – Mass Market Product Management
208 S. Akard Street
Dallas, TX 75202
Secondary Contact
Josh Goodell
Vice President – Product Experience
208 S. Akard Street
Dallas, TX 75202
josh.goodell@att.com
Chief Executive
John Stankey
208 S. Akard Street
Dallas, TX 75202
jstankey@att.com
AT&T Internet Air customer service policies
Where can I find AT&T’s terms of use?
AT&T’s terms of use are available on the official website under the terms of use section, outlining the rules and guidelines for using its services.
How does AT&T ensure accessibility for all customers?
AT&T is committed to providing accessible services and offers various resources, including accessible devices and support for customers with disabilities.
How does AT&T handle customer privacy?
AT&T’s privacy center provides detailed information about how customer data is collected, used, and protected, ensuring transparency and control.
AT&T Internet Air self-service links
Where can I find information about using my AT&T phone internationally?
You can visit AT&T’s self-help page for detailed instructions and tips on setting up and using your phone while traveling internationally.
How can I check my internet speed with AT&T?
AT&T provides an internet speed test tool on the website to help you measure your connection’s performance easily.
What steps do I need to follow to switch phone carriers with AT&T?
AT&T offers a self-help guide that explains the process of switching carriers, including transferring your number and checking phone compatibility.
How can I contact AT&T Internet Air?
You can call AT&T Internet Air at (800) 331-0500.
What should I do if my AT&T Internet Air connection is not working?
If your AT&T Internet Air connection is not working, try troubleshooting your device by restarting your modem or checking for service outages in your area. If the issue persists, contact AT&T customer support at (800) 331-0500 for further assistance and potential troubleshooting steps.
Can I upgrade my AT&T Internet Air plan?
Yes, you can upgrade your AT&T Internet Air plan by logging into your AT&T account or contacting AT&T customer service at (800) 331-0500.
How to get professional help with your AT&T Internet Air problem
If you need help with AT&T Internet Air, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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