Amazon is an American electronic commerce company headquartered in Seattle. It is the largest Internet-based retailer in the United States.
What you need to know about Amazon
Amazon respond quickly and efficiently to customer service problem. Our advocates remember a time when you could email former CEO Jeff Bezos and get a response. Lately, Amazon has been having problems with product returns, incomplete refunds or refunds sent to the wrong card. We recently resolved a case in which Amazon tried to keep a customer's money when UPS lost the return. We are monitoring this issue closely.
How to resolve a problem with Amazon
Try going through channels (it almost always works) and then escalate to one of these executive contacts. Also, check out our guide to a product return.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
410 Terry Avenue North
Seattle, WA 98109
https://www.amazon.com/
Phone Contacts
Main: (206) 266-1000
Toll Free: (888) 280-4331
or (888) 280-3321
Social Media Contacts
Executive Contacts
Primary Contact
Vincent Duong
Customer success manager
410 Terry Avenue North
Seattle, WA 98109
[email protected]
Secondary Contact
Doug Herring
CEO, Amazon consumer
410 Terry Avenue North
Seattle, WA 98109
[email protected]
Chief Executive
Andrew Jassy
President and Chief Executive Officer
410 Terry Avenue North
Seattle, WA 98109
[email protected]
This contact was published on October 25, 2015 and updated on September 7, 2023.