ITA Airways is the flag carrier of Italy. It is owned by the government of Italy via the Ministry of Economy and Finance and was founded in 2020 as bankrupt Alitalia’s successor. The airline flies to over 70 scheduled domestic and is part of the SkyTeam alliance.
What you need to know about ITA Airways
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with ITA Airways
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
ITA Airways mailing address
2100 NW
42nd Avenue
Miami, FL 33142
ITA Airways executive customer service contacts
Primary Contact
Mirko Albanese
Contact Center Customer Operations Head
2100 NW
42nd Avenue
Miami, FL 33142
[email protected]
+39 366 962 2857
Anna Marchi
Chief Customer Operations Officer
[email protected]
+39 685960020
Secondary Contact
Pietro Caldaroni
Institutional Affairs
2100 NW
42nd Avenue
Miami, FL 33142
[email protected]
+39 366 620 0325
Emiliana Limosani
Chief Commercial Officer
2100 NW
42nd Avenue
Miami, FL 33142
[email protected]
+39 685960020
Chief Executive
Antonino Turrichi
Chief Executive Officer
2100 NW
42nd Avenue
Miami, FL 33142
+39 685960020
How to get professional help with your ITA Airways problem
If you need help with ITA Airways, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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