Airstream is an American manufacturer of recreational vehicles and trailers. It is owned by Thor Industries.
Airstream Responsiveness rating
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What you need to know about Airstream
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Airstream
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Airstream mailing address
419 West Pike Street
Jackson Center, OH 45334-0629
Airstream executive customer service contacts
Primary Contact
Adam Grillot
Marketing Manager and Customer Experience
419 West Pike Street
Jackson Center, OH 45334-0629
[email protected]
Secondary Contact
Mark Wahl
Senior Vice President of Operations
419 West Pike Street
Jackson Center, OH 45334-0629
[email protected]
Justin Humphreys
Chief Operating Officer
419 West Pike Street
Jackson Center, OH 45334-0629
[email protected]
Chief Executive
Robert Wheeler
President and CEO
419 West Pike Street
Jackson Center, OH 45334-0629
[email protected]
(937) 596-6111
How can I contact Airstream customer service?
Call (937) 596-6111 or email customer service at [email protected].
What are Airstream's customer service operating hours?
Airstream customer service operates from Monday to Friday, 8 a.m. to 5 p.m.
How do I cancel my subscription with Airstream?
To cancel your subscription with Airstream, follow these steps:
- Go to the Airstream website.
- Access your account settings or subscription management page.
- Locate the subscription you wish to cancel and follow the cancellation prompts.
- Keep in mind that the cancellation process might vary based on your subscription type.
- If you encounter difficulties cancelling online, contact Airstream’s customer service for assistance.
- You can phone Airstream customer service at (937) 596-6111 or email customer service at [email protected].
If you disagree with a pricing adjustment, you must cancel your subscription. Airstream’s policy states that all sales are final, and no refunds, replacements, or returns are allowed, except as specified in their “Cancellation or termination by Airstream” terms.
I lost my manual. Can I find a copy online?
Yes.
Here are some resources where you can find online manuals for Airstream products:
- Airstream owner’s resources: This page offers product manuals, parts books, how-to videos, and frequently asked questions (FAQs) for both towable and motorized Airstream products.
- 2021 international manual: This manual provides guidance for owners of the 2021 International model of Airstream trailers.
- 2024 Atlas manual: This manual is designed for owners of the 2024 Atlas model of Airstream trailers.
You can access these resources to find specific information and instructions related to Airstream products.
How to get professional help with your Airstream problem
If you need help with Airstream, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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