Aero Mexico Customer Service Contacts

Aeromexico is the flag carrier for the country of Mexico and is headquartered in Colonia Cuauhtémoc, Cuauhtémoc, Mexico City.

How to reach a person at AeroMexico

Customer service: +52-55-91324000

Toll-free: (800) 237-6639

AeroMexico Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about AeroMexico

The company responds to most customer complaints in a satisfactory manner. However, we’ve investigated recent problems involving currency conversions and ticket credits.

How to resolve a problem with AeroMexico

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

AeroMexico mailing address

Paseo de la Reforma 445
Mexico City, D.F., Col. Cuauhtémoc Mexico 06500

AeroMexico executive customer service contacts

Primary Contact
Andres Castañeda
Chief Customer and Digital Officer u0026 EVP
Paseo de la Reforma 445
Mexico City, D.F., Col. Cuauhtémoc Mexico 06500
[email protected]
+52 51334000

Chief Executive
Andres Conesa Labastida
CEO
Paseo de la Reforma 445
Mexico City, D.F., Col. Cuauhtémoc Mexico 06500
[email protected]
+52-55-91324000

[email protected]

+52-55-5625-2656 (direct)

+52-55-9197-9687 (mobile)

+52 51334000 (HQ)

Frequently asked questions about AeroMexico

What is Aero Mexico's US address?

U.S. address: 3663 N. Sam Houston Parkway E. , Ste. #500, Houston, TX, 77032

How can I contact Aeromexico customer service?

Phone: In the U.S. or Canada, call (800) 237-6639.

You can find the contact form on its website.

What are AeroMexico’s customer service hours?

  1. Aeromexico’s customer service hours are Monday to Friday, from 8:15 a.m. to 5:30 p.m.”For the quickest resolution, calling their call center is recommended. In Canada and the U.S., call (800) 237-6639.
  2. Email:
    • If you prefer written communication, you can email your complaint to [email protected]. Please note that response times via email may be longer than using the call center.
  3. Online form:

Visit the AeroMexico contact page to explore various contact options, including phone, email, online chat, or WhatsApp.

How do I cancel my ticket?

  1. Visit Aeromexico’s official website using your mobile device or web browser.
  2. Sign in to your booking account by entering your login credentials.
  3. Navigate to the “Manage your booking” section.
  4. Enter the booking details you wish to cancel, including the passenger’s last name and the booking reference ID.
  5. Choose the ticket you want to cancel from the list provided.

Please note that AeroMexico imposes a flight cancellation fee of $200 if canceled after 24 hours from the booking date.

How to get professional help with your AeroMexico problem

If you need help with AeroMexico, you can contact our advocacy team or just click the "Get Help" button.

Get Help

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