Is this the worst travel agent ever?

Christopher Anderson believes he might just have discovered the worst travel agent ever — one who lacks even basic geography skills. Just how bad were those skills? Well, Anderson and his wife asked this “professional” to plan a vacation to Cabo San Lucas. But she booked them a trip to Cancun, on the opposite side of Mexico. Then to make matters worse, this geographically challenged agent expected the couple to pay for her mistake.

What is going on here, and can the Elliott Advocacy team help?  (updated) Read more “Is this the worst travel agent ever?”

What happens if you book an illegal Airbnb?

What if you traveled half-way around the world only to find the Airbnb rental you booked is likely illegal? That’s the situation that recently confronted Alex Tarce when he tried to check into his Tokyo rental. The host asked him to sneak in behind the doorman’s back and he refused.  

Now Tarce wants a refund. Can we help? Read more “What happens if you book an illegal Airbnb?”

If the host tells you to leave, shouldn’t you get a refund?

When Whitney Todd tried to check in to a Vrbo vacation rental, a property manager told her to leave. (Actually, that’s the G-rated version; the host told her to “Get the [expletive] outta here!”). But if a Vrbo host tells you to, you know, leave, then shouldn’t you get a refund? Read more “If the host tells you to leave, shouldn’t you get a refund?”

Warning: Not every rental car comes with unlimited miles

Richard Wallerstein and his wife recently made an expensive car rental mistake when they assumed their reservation included unlimited miles. It didn’t. Unfortunately, they discovered the zero mileage allotment on their rented SUV only after they completed a 1,150-mile road trip.

Now they’re asking if there is any way to reverse this car rental mistake. Read more “Warning: Not every rental car comes with unlimited miles”

Did this guy just get slammed by the most expensive service fee ever?

Peter Shields may have just found the most expensive service fee on record. He booked a one night stay at a trendy hotel in London for a reasonable $282. But then the online booking agent slammed him with an additional service charge of $162. Now Shields wants the Elliott Advocacy team to investigate.

Can we find out what’s going on here? Read more “Did this guy just get slammed by the most expensive service fee ever?”

If your vacation is ruined by a hurricane, will it be covered by trip insurance?

Norman Fitton and his wife paid $2,615 for a vacation rental in Kitty Hawk, N.C., from Sept. 7 to 14. Unfortunately, they had an unexpected visitor: Hurricane Dorian. The storm made landfall at Cape Hatteras, forcing the Fittons to ask: If your vacation is ruined by a hurricane, will it be covered by trip insurance?

The short answer is: sometimes. Read more “If your vacation is ruined by a hurricane, will it be covered by trip insurance?”

Surprise! You just got banned from flying. Now what?

Did you know that you can be banned from flying for a variety of reasons? Marko Kasic just discovered that threatening an onboard starvation strike to protest the cost of airline food is one of them.

Now Kasic wants the Elliott Advocacy team to defend his cause — but is that something we can do? Read more “Surprise! You just got banned from flying. Now what?”

Can you really fly internationally with just a library card?

Elgy Gillespie was on her way to the airport when she lost her passport. No problem, she thought. Having recently read an article that suggested she could fly with just a library card, she was confident that she could talk her way onboard her international flight. But when a Norwegian Air Shuttle agent unequivocally denied her boarding without a passport, she was stunned by his lack of understanding.

Now she wants the Elliott Advocacy team to intervene. Can we?

Read more “Can you really fly internationally with just a library card?”

Is this the most embarrassing hotel experience ever?

Elisa Boyd says she’s just endured the most embarrassing hotel experience of her life. The story begins with two friends on a relaxing desert getaway. But it ends with a mortifying accusation by W Hotel employees and a giant post-stay credit card charge.

Now Boyd wants to know if the Elliott Advocacy team can clear her name and get her money returned. Can we do it? Read more “Is this the most embarrassing hotel experience ever?”