Help! The car rental company charged me for extra days!

Could you be charged for extra days even if you return your rental car on time?

That’s the dilemma that faced this traveler. She returned her rental car and then dashed off to catch her flight home. Somewhere along the way she misplaced the return receipt for the car. That oversight became an expensive headache days later when the rental agency sent her an updated bill containing charges for two extra days.

Can the Elliott Advocacy team help sort out this confusion and get her money back? Read more “Help! The car rental company charged me for extra days!”

You just lost $500 on a fake vacation rental. What now?

Recently, a fake vacation rental owner successfully lured first-time Vrbo user Goldie Min off of the site. This scammer was so savvy that Min didn’t even realize she had been led away. But when Vrbo canceled her rental and informed her the listing was a sham, Min was jolted into reality. Read more “You just lost $500 on a fake vacation rental. What now?”

How can I get off of the Do Not Rent list?! This is not my mistake

Heather Steele just landed on the Do Not Rent list of her favorite car rental company. She says she’s been a great customer of Hertz for many years and the banishment has her flabbergasted. But a dispute over a prepaid car rental refund sent her account to collections and earned her a spot on the blacklist.

Now Steele is asking the Elliott Advocacy team to step in and clear her name. She wants to be removed from the Do Not Rent list and have her account returned to good standing.

Can we do it? Read more “How can I get off of the Do Not Rent list?! This is not my mistake”

My football team lost the big game! Can I cancel my Vrbo rental?

Eric Simon’s football team lost the big game forcing him to cancel his planned Vrbo rental to attend the Rose Bowl.​Then despite the owner’s promise of a penalty-free cancellation, Simon lost his expected refund, too. Now​ he wants the Elliott Advocacy team to find out if his money is fair game for the host or Vrbo to keep.

That’s a great question on the day after the Super Bowl or any day that you find yourself $3,434 lighter in your bank account.
Read more “My football team lost the big game! Can I cancel my Vrbo rental?”

I do not feel safe in this Airbnb. What can I do now?

What if you don’t feel safe after you check into your next Airbnb rental? That’s the frightening situation that confronted Ericka Wilson and her sister during a short vacation to Puerto Rico. They didn’t expect luxury, but they did expect to be able to lock the front door. When that wasn’t possible, they wanted to hit the eject button and get a refund. 

So why was the refund request for their three-hour stay rejected? That’s what the sisters want the Elliott Advocacy team to find out. Read more “I do not feel safe in this Airbnb. What can I do now?”

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