There’s an intruder in Linda Jones’s apartment. She thinks she’s entitled to a refund from Booking.com for the inconvenience. But you will never — not in a million years — guess how this case resolves.
Her problem is about more than travel safety and corporate intransigence. It’s about the power of a single word. In this case, it’s an email address. (Reprint from Oct. 2019) Read more “There’s an intruder in my apartment. Do I deserve a refund?”
Francis Popiel recently fell for an imposter booking site and now he wants his money back.
Although he booked the right hotel, he found it by Googling “Holiday Inn Alexandria.” Instead of taking him to the official hotel site, the search results led him to a third-party company called Guestreservations com.
And that’s where all his problems began. Read more “How can I get my money back from an imposter booking site?”
After coronavirus recently closed the ski resort Linda Huber planned to visit, she asked for a refund of her Vail Epic Pass. The answer she received from management left something to be desired. Can we help? Read more “The coronavirus closed the ski resort, so where is my refund?”
An internet prowler recently snagged Goldie Min in a costly vacation rental scam by luring her off the Vrbo site to pay a $500 deposit. This scammer was so savvy that Min didn’t even realize she had been led away. But when Vrbo canceled her rental and informed her the listing was a sham, Min was jolted into reality. Read more “How to easily avoid a costly vacation rental scam”
Has coronavirus put an end to your upcoming travel plans? If so, you’re probably wondering if you should ask for a refund or reschedule your canceled vacation. That’s the difficult choice many travelers face right now.
Here are a few expert negotiation strategies to help you recoup the value of your canceled vacation. Read more “Should you ask for a refund or reschedule your canceled vacation?”
After she was seriously hurt on vacation, Molly Brooks made a giant, but not uncommon, travel insurance mistake. She left the rural Mexican hospital where she received pricey emergency services and flew home without any documentation of treatment. Her only evidence of hospitalization was a non-itemized $6,000 credit card receipt. As could be expected, this lack of documentation presented an insurmountable problem when she filed her travel insurance claim.
A year later, her injuries have healed, but Brooks is still fighting a battle with her travel insurance company. Now she wants the Elliott Advocacy team to help get her $6,000 travel insurance claim approved. But can we? Read more “Hurt on vacation? Do not make this travel insurance mistake”
When coronavirus concerns cause Patricia Fuja to cancel her West Coast tour, she tries to get a refund from her tour operator. But why is it taking so long? Read more “Coronavirus concerns made me cancel my tour. Where is my refund?”
Reselling hotel reservations on third-party marketplaces, like Cancelon, seems to be a new, thriving industry. But while you might be able to buy someone’s hotel reservation at a discount if they can’t use it, should you?
Veronica Rose’s recent battle to recoup $955 that she lost to a hotel reservation resale fiasco through Cancelon should give you pause. Read more “This is how to buy someone’s hotel reservation (and lose $955)”
Could you be charged for extra days even if you return your rental car on time?
That’s the dilemma that faced this traveler. She returned her rental car and then dashed off to catch her flight home. Somewhere along the way she misplaced the return receipt for the car. That oversight became an expensive headache days later when the rental agency sent her an updated bill containing charges for two extra days.
Can the Elliott Advocacy team help sort out this confusion and get her money back? Read more “Help! The car rental company charged me for extra days!”