What happens if you book an illegal Airbnb?

What if you traveled half-way around the world only to find the Airbnb rental you booked is likely illegal? That’s the situation that recently confronted Alex Tarce when he tried to check into his Tokyo rental. The host asked him to sneak in behind the doorman’s back and he refused.  

Now Tarce wants a refund. Can we help? Read more “What happens if you book an illegal Airbnb?”

If the host tells you to leave, shouldn’t you get a refund?

When Whitney Todd tried to check in to a Vrbo vacation rental, a property manager told her to leave. (Actually, that’s the G-rated version; the host told her to “Get the [expletive] outta here!”). But if a Vrbo host tells you to, you know, leave, then shouldn’t you get a refund? Read more “If the host tells you to leave, shouldn’t you get a refund?”

Warning: Not every rental car comes with unlimited miles

Richard Wallerstein and his wife recently made an expensive car rental mistake when they assumed their reservation included unlimited miles. It didn’t. Unfortunately, they discovered the zero mileage allotment on their rented SUV only after they completed a 1,150-mile road trip.

Now they’re asking if there is any way to reverse this car rental mistake. Read more “Warning: Not every rental car comes with unlimited miles”

Did this guy just get slammed by the most expensive service fee ever?

Peter Shields may have just found the most expensive service fee on record. He booked a one night stay at a trendy hotel in London for a reasonable $282. But then the online booking agent slammed him with an additional service charge of $162. Now Shields wants the Elliott Advocacy team to investigate.

Can we find out what’s going on here? Read more “Did this guy just get slammed by the most expensive service fee ever?”

If your vacation is ruined by a hurricane, will it be covered by trip insurance?

Norman Fitton and his wife paid $2,615 for a vacation rental in Kitty Hawk, N.C., from Sept. 7 to 14. Unfortunately, they had an unexpected visitor: Hurricane Dorian. The storm made landfall at Cape Hatteras, forcing the Fittons to ask: If your vacation is ruined by a hurricane, will it be covered by trip insurance?

The short answer is: sometimes. Read more “If your vacation is ruined by a hurricane, will it be covered by trip insurance?”