Sandals will not let me cancel my trip. Can I give it away?

Last fall, Kent Schroeder and his wife were looking forward to spending their anniversary at a Sandals resort in Jamaica. Then tragedy struck and his wife unexpectedly died. But when he tried to cancel the Sandals trip, he encountered an unbending company policy that wouldn’t allow for a refund — even under the terrible circumstances. But why wouldn’t Sandals allow the grieving widower to give the trip away to his daughter?

That’s what Schroeder wants the Elliott Advocacy team to find out.
Read more “Sandals will not let me cancel my trip. Can I give it away?”

Can TripAdvisor help me with this Viator problem?

When Pam Anderson and her boyfriend Marc Strenk visited Dubai this fall, they wanted to see the famous fountains. The couple thought they’d found a perfect tour on Viator through TripAdvisor — until a “system error” forced them to pay for their tickets three times.

That’s right, three times. Read more “Can TripAdvisor help me with this Viator problem?”

This is how an expired green card created her worst travel nightmare

What’s the worst nightmare that could happen if you land in Mexico with expired travel documents? Kush Khanna’s wife recently found out in a most unpleasant way. She thought she was heading for a relaxing tropical vacation in Costa Rica with her family. Instead, she ended up detained in Mexico after authorities there rejected her expired green card.

Now Khanna wants to know who will pay for this awful travel nightmare.

Hint: He isn’t going to like the answer. (#8 Counting down the top articles of 2019 at Elliott Advocacy) Read more “This is how an expired green card created her worst travel nightmare”

Where is the vacation rental refund I was promised?

After Janet Davis cancels her vacation rental, she expects a $360 refund. So why is the owner refusing to return it? Read more “Where is the vacation rental refund I was promised?”

Is this the worst travel agent ever?

Christopher Anderson believes he might just have discovered the worst travel agent ever — one who lacks even basic geography skills. Just how bad were those skills? Well, Anderson and his wife asked this “professional” to plan a vacation to Cabo San Lucas. But she booked them a trip to Cancun, on the opposite side of Mexico. Then to make matters worse, this geographically challenged agent expected the couple to pay for her mistake.

What is going on here, and can the Elliott Advocacy team help?  (updated) Read more “Is this the worst travel agent ever?”