Can I get my Airbnb cleaning fees refunded for this dirty rental?
Tyson Love’s nightmare Airbnb experience leaves him in a damaged, dirty rental. After a meager $14 refund offer, he turns to our advocates.
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
Tyson Love’s nightmare Airbnb experience leaves him in a damaged, dirty rental. After a meager $14 refund offer, he turns to our advocates.
When Amtrak cancels John deCastro’s train from Boston to Baltimore, he asks for a refund. But there’s another ticket involved — and Amtrak isn’t responding.
British Airways lost Louis Hyman’s airline ticket. The airline canceled his flight and promised him a ticket credit or refund. Where is it?
Heather Steele is stuck in a cold Airbnb, and her host refuses to help her. Can she move to a different rental?
Alec Nowers wants Uber to refund his $100 credit, but the company won’t help him. Can he get his money back?
Avis broadsides Gena Ettinger when it adds her to the company’s Do Not Rent list. How does she get unbanned?
Breeze Airways loses Benjamin Wallis’s luggage and won’t answer his calls. How can he get his bags back?
Robert Zuercher and his fiancee were flying from Cancun, Mexico, to Cleveland for a somber occasion. His grandmother had died, and they were attending her funeral. But they say Frontier Airlines added to their grief when they were kicked off their flight without explanation — or compensation.
When Swiss loses Mark Bromley’s luggage on a flight from Zurich to Geneva, he files a claim for compensation. He never hears back. Does he deserve anything?
The vacation rental Carol Wilson books for her group through Vacasa is infested with rats and insects. Vacasa offers to refund one night. Can they get all of their money back?