Hey, United Airlines, why did you cancel this ticket?

Why did United Airlines cancel Lauren Daly’s ticket from Monterey to Los Angeles? And why does it want her to pay $900 for a new ticket? Looks like a job for the Travel Troubleshooter. Read more “Hey, United Airlines, why did you cancel this ticket?”

Why can’t I get a refund for my involuntary downgrade?

Leah and John Tall book code-shared business class flights on British Airways. But their itinerary doesn’t provide the minimum connection time required during their return trip. They find themselves seated in economy class, and the airlines involved won’t refund their involuntary downgrade. Can our advocate help the Talls get their money back? Read more “Why can’t I get a refund for my involuntary downgrade?”

This is another hotel horror story. How about an Amex refund?

Angela Chen is just the latest reader with a hotel horror story. Now she wants an Amex refund. But does she deserve it? Read more “This is another hotel horror story. How about an Amex refund?”

An Expedia error, a canceled vacation and a $1,300 loss? Not so fast!

Sheila Couch is looking forward to a tropical island getaway with her beau when a work-related emergency puts a sudden end to their plans. Believing that the Expedia insurance she had purchased will protect her prepaid fees for this trip, she files a claim for a refund. But will an Expedia error lead to a $1,300 loss? Read more “An Expedia error, a canceled vacation and a $1,300 loss? Not so fast!”

Her airline canceled her leg, but Expedia won’t refund it

Expedia won’t refund part of Susan Long’s airline ticket and she needs our help. The contract is clear, but maybe her online agency is confused. Read more “Her airline canceled her leg, but Expedia won’t refund it”

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