This Greyhound delay left her stranded and she wants a refund

After Vivian Pisano experiences a 10-hour Greyhound delay, the motorcoach operator leaves her waiting for a refund. It’s been weeks since her bus trip to nowhere. Maybe it’s time to call a consumer advocate. Read more “This Greyhound delay left her stranded and she wants a refund”

You’re not paranoid. Someone is watching you — it’s Thrifty Car Rental!

As Marc Markowitz drives out of the Thrifty Car Rental lot in St. Louis, he has no idea that his whereabouts are being tracked. But when he returns the car, he receives an expensive surprise — someone was watching. Read more “You’re not paranoid. Someone is watching you — it’s Thrifty Car Rental!”

Can Travelocity help get my flight refund?

Erin Vuono just wants an Air India flight refund. Her online travel agent, Travelocity, can’t help her. Can this consumer advocate secure that flight refund? Read more “Can Travelocity help get my flight refund?”

Will I ever get my EC 261 payment?!

When Jet Airways cancels Ariel Reyes’ flight from Paris to Mumbai, the airline offers $1,360 under EC 261, the European airline consumer protection regulation. But two months later, Reyes is still waiting. Read more “Will I ever get my EC 261 payment?!”

The satellite image of my Airbnb rental is shocking — I want a refund!

Some of our cases get relegated to the Case Dismissed file simply because of the attitude of the consumer. Bonnie Lym’s story was almost one of them. Read more “The satellite image of my Airbnb rental is shocking — I want a refund!”