His rental car crashed in the sea. Now he’s in a $ 27,825 insurance nightmare

Last fall, Russell Wayne’s rental car inexplicably crashed into the ocean in a picturesque seaside town in Spain. Unfortunately, the strange accident totaled the Europcar-owned Audi and plunged Wayne into an insurance nightmare with Chase Eclaims. Read more “His rental car crashed in the sea. Now he’s in a $ 27,825 insurance nightmare”

United Airlines called me a no-show, but I was on the flight!

Bernadine Fong has a strange story to tell. United Airlines called her a no-show for a flight to San Francisco that she flew. As a result, when she tried to fly back home, the airline informed a stunned Fong that it had canceled her ticket. What’s going on here? Read more “United Airlines called me a no-show, but I was on the flight!”

How did I end up banned from Airbnb?!

Anthony Klockenbrink is banned from Airbnb. But the company won’t tell him why, or how to get his account back. Now what? Read more “How did I end up banned from Airbnb?!”

I can’t travel. Can I get a refund from Vrbo?

Before Melissa Smith and her family can check into their vacation rental in Hawaii, she suffers multiple heart attacks. She says she can’t travel, but can she get a refund from Vrbo if she cancels?

Read more “I can’t travel. Can I get a refund from Vrbo?”

If your hotel price drops by $1,000, this is how to get a refund

What happens if your hotel price drops after booking your room — by $1,000? That’s what Jackie Ng wants to know. She booked a hotel in Singapore that dramatically reduced its rates after Ng prepaid for her nonrefundable stay. She thought that the Hotels.Com best rate guarantee would protect her. But the online booking agent swiftly rejected her $1,000 price reduction refund request.

The surprising reason why might leave you as bewildered as Ng. Read more “If your hotel price drops by $1,000, this is how to get a refund”