Why hotels are happy to accommodate guest requests — up to a point

When Jim Reid checks into a Westin hotel, he inevitably catches a whiff of a “woody cedar and vanilla” scent called White Tea. It’s a pleasant smell to most guests, but not to him. Read more “Why hotels are happy to accommodate guest requests — up to a point”

Hotels love this new bill. Guests? Not so much.

The hotel industry is celebrating a big win after the recent introduction of the Stop Online Booking Scams Act of 2016 in the Senate.

Read more “Hotels love this new bill. Guests? Not so much.”

A pending bill would prohibit retribution for negative TripAdvisor and Yelp reviews

The recent passage of the Consumer Review Fairness Act of 2016 in the House of Representatives raises a new question about the reliability of online reviews for travelers.
Read more “A pending bill would prohibit retribution for negative TripAdvisor and Yelp reviews”

That saucy, borderline NSFW email? It’s from your airline.

After booking her first JetBlue flight recently, Kathie Baker was stunned by the confirmation email. Read more “That saucy, borderline NSFW email? It’s from your airline.”

The most pressing summer travel questions answered

High prices. Long airport lines. Terrorism.

Zika.
Read more “The most pressing summer travel questions answered”