Kendra Thornton is an unlikely candidate for government aid, but when Frontier Airlines recently denied her a seat on a flight from Chicago to Denver, that’s exactly what she got.
Read more “As airline complaints soar, the government comes to the rescue”
Hertz has quietly dropped one of the car rental industry’s most unpopular surcharges: the cleaning fee.
Read more “Hertz scrubs rental car cleaning fee — will others follow?”
Jason Landman’s stateroom on the Carnival Miracle vibrated from the moment his ship cast off in Long Beach, Calif., until it docked seven days later. “It shook and rattled literally from start to finish of the cruise,” he says.
Read more “Sizing up the sincerity of corporate apologies”
Do you have the right to room on a plane?
If you answered “no,” you’re probably with the majority of American travelers. After all, airlines are private companies, and you always have the option of paying more for an upgraded seat, don’t you?
Read more “Space wars are shifting to the human rights front”
Somewhere on one of my social media accounts, there’s an image of me being pulled over for speeding in Pooler, Ga.
My crime? Doing 67 mph on a stretch of Interstate 95 where the speed limit abruptly drops from 65 to 55. Gotcha!
Read more “6 car accessories to make your road trip, and driving record, smoother”
As hotel renovations go, the one Robert Reich experienced was pretty extreme. The property he’d booked in Baltimore, the Mount Vernon Hotel, was being remodeled and reopening as the Hotel Indigo Baltimore — Mt. Vernon. Read more “What to do about hotel renovation hassles”
If your blood pressure spikes when you think about the words “kids” and “plane” in the same sentence, as you just did (sorry about that), then this story may have a calming effect.
True, there’s no faster way to start a brawl on a flight or an online chat room than by putting the two together. Some passengers feel the interior of a plane should be a designated quiet zone; others treat it as a playground. It’s a conflict as old as commercial aviation.
Read more “Are airlines about to charge your kids more?”
An impending fight in Congress this spring over the Federal Aviation Administration reauthorization bill could affect your next flight, for better or worse.
Trade associations call the appropriations bill the most important piece of legislation in the travel industry. The last one, passed in 2012, not only funded the FAA but also turned tarmac-delay rules into law and established an advisory committee for Aviation Consumer Protection.
Read more “FAA funding bill may mean big changes for fliers – or none”
Lost luggage may soon become as rare as lost airline tickets — or, at least, you’d think so when you talk to someone like Randal Collins.
Collins, a flight attendant based in Chicago, left his iPad on a recent flight. He had tagged it with a $25 device called Tile that emits a wireless signal up to 100 feet. It also uses a network of other Tile users to help owners find missing objects.
The tablet proved to be elusive, first tracking at his arrival gate. By the time he showed up to claim it, the plane had been moved to a hangar. Collins reported the iPad missing, and a few weeks later, another Tile user picked up its trail, displaying its likely location in a terminal at Chicago’s O’Hare International Airport.
Read more “No more lost luggage? It’s not science fiction”