Southwest is still taking this passenger under its wing

Two years ago, Southwest abandoned a takeoff from Chicago to Columbus, Ohio, to remove Peggy Uhle from a flight. Read more “Southwest is still taking this passenger under its wing”

Southwest helps fix a wheelchair — and a holiday journey

Waiting in line to board a flight can be a good thing.

It means Carlos Vargas and his 90-year-old mother, of Chicago, can board their Southwest flight to Newark, N.J. first. Read more “Southwest helps fix a wheelchair — and a holiday journey”

How Air New Zealand rekindled one passenger’s loyalty

Clark Fetridge thought his recent vacation to Australia and New Zealand would be a perfect opportunity to catch up on his in-flight e-book reading.

Little did he know he was about to lose his Kindle — but thanks to Air New Zealand, his reading caught up with him. Read more “How Air New Zealand rekindled one passenger’s loyalty”

I can’t believe Zappos.com did that!

You probably already know about Zappos’ legendary customer service. If you don’t, catch this recent Good News Guy column and my follow-up interview with Zappos Customer Service Director Rob Siefker. Read more “I can’t believe Zappos.com did that!”

Princess saves the day — and a life

Phyllis Occhionero and Erna Frances thought a well-deserved and hassle-free Princess cruise from Fort Lauderdale, Fla., to their home city of Seal Beach, near Los Angeles, Calif., was just what the doctor ordered.

But doctor’s orders quickly changed to emergency care during the middle of the cruise when Frances needed surgery — stat. Read more “Princess saves the day — and a life”

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