Is there anything you can’t get from Amazon?
Now that it even offers groceries in addition to all manner of merchandise and online media, you might expect a myriad of things to go wrong with the massive cogs and wheels of Amazon’s automated online market. Read more “Amazon does the right things when no one is looking”
Steve Gamlin’s go-to, neighborhood family-run laundromat in Salem, N.H., had a water supply catastrophe that closed them down. They were temporarily out of business — and hurting.
Read more “A waterless laundromat irrigates its own customer service legend”
Who would have thought an airline meal gone awry would reveal the over-the-top care of a Japan Airlines (JAL) flight attendant?
Read more “Japan Airlines doesn’t let a passenger go hungry”