Amazon does the right things when no one is looking

Is there anything you can’t get from Amazon?

Now that it even offers groceries in addition to all manner of merchandise and online media, you might expect a myriad of things to go wrong with the massive cogs and wheels of Amazon’s automated online market. Read more “Amazon does the right things when no one is looking”

A waterless laundromat irrigates its own customer service legend

Steve Gamlin’s go-to, neighborhood family-run laundromat in Salem, N.H., had a water supply catastrophe that closed them down. They were temporarily out of business — and hurting.
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A good samaritan makes up for a bad Thrifty car rental

Sometimes, things need to go bad to reveal the good.
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Japan Airlines doesn’t let a passenger go hungry

Who would have thought an airline meal gone awry would reveal the over-the-top care of a Japan Airlines (JAL) flight attendant?
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