In 1991, Norman Gunn’s tropical and pricey getaway to a Sandals Caribbean resort went wrong.
But the company made it right, offering a voucher for a future vacation. And then, over a quarter of a century later, Sandals made it really right. More right than anyone thought possible.
You won’t believe how. Read more “The unbelievable but true story of Sandals honoring a 25-year-old voucher.”
Two years ago, Southwest abandoned a takeoff from Chicago to Columbus, Ohio, to remove Peggy Uhle from a flight. Read more “Southwest is still taking this passenger under its wing”
Clark Fetridge thought his recent vacation to Australia and New Zealand would be a perfect opportunity to catch up on his in-flight e-book reading.
Little did he know he was about to lose his Kindle — but thanks to Air New Zealand, his reading caught up with him. Read more “How Air New Zealand rekindled one passenger’s loyalty”
If you’re a futurist, optimist or just a gadget lover like me, then maybe you sprang for a Nest thermostat in 2011. Read more “What to do when the feathers fly out of your Nest”