The unbelievable but true story of Sandals honoring a 25-year-old voucher.

In 1991, Norman Gunn’s tropical and pricey getaway to a Sandals Caribbean resort went wrong.
Really wrong.

But the company made it right, offering a voucher for a future vacation. And then, over a quarter of a century later, Sandals made it really right. More right than anyone thought possible.

You won’t believe how. Read more “The unbelievable but true story of Sandals honoring a 25-year-old voucher.”

I can’t believe Zappos.com did that!

You probably already know about Zappos’ legendary customer service. If you don’t, catch this recent Good News Guy column and my follow-up interview with Zappos Customer Service Director Rob Siefker. Read more “I can’t believe Zappos.com did that!”

What to do when the feathers fly out of your Nest

If you’re a futurist, optimist or just a gadget lover like me, then maybe you sprang for a Nest thermostat in 2011. Read more “What to do when the feathers fly out of your Nest”

A good samaritan makes up for a bad Thrifty car rental

Sometimes, things need to go bad to reveal the good.
Read more “A good samaritan makes up for a bad Thrifty car rental”