Ben Cooperman’s New England vacation ended suddenly, but there was a silver lining, thanks to Alamo, Marriott, and Southwest, which waived change fees for him in an unexpected gesture of goodwill. “How Alamo, Marriott, and Southwest waived change fees and saved a vacation”
In 1991, Norman Gunn’s tropical and pricey getaway to a Sandals Caribbean resort went wrong.
But the company made it right, offering a voucher for a future vacation. And then, over a quarter of a century later, Sandals made it really right. More right than anyone thought possible.
You won’t believe how. “The unbelievable but true story of Sandals honoring a 25-year-old voucher.”
Two years ago, Southwest abandoned a takeoff from Chicago to Columbus, Ohio, to remove Peggy Uhle from a flight. “Southwest is still taking this passenger under its wing”
Waiting in line to board a flight can be a good thing.
It means Carlos Vargas and his 90-year-old mother, of Chicago, can board their Southwest flight to Newark, N.J. first. “Southwest helps fix a wheelchair — and a holiday journey”
Clark Fetridge thought his recent vacation to Australia and New Zealand would be a perfect opportunity to catch up on his in-flight e-book reading.
Little did he know he was about to lose his Kindle — but thanks to Air New Zealand, his reading caught up with him. “How Air New Zealand rekindled one passenger’s loyalty”