Ben Cooperman’s New England vacation ended suddenly, but there was a silver lining, thanks to Alamo, Marriott, and Southwest, which waived change fees for him in an unexpected gesture of goodwill. “How Alamo, Marriott, and Southwest waived change fees and saved a vacation”
In 1991, Norman Gunn’s tropical and pricey getaway to a Sandals Caribbean resort went wrong.
But the company made it right, offering a voucher for a future vacation. And then, over a quarter of a century later, Sandals made it really right. More right than anyone thought possible.
You won’t believe how. “The unbelievable but true story of Sandals honoring a 25-year-old voucher.”
No one likes having their flight canceled.
Especially in the middle of winter, seated in a plane, waiting for takeoff on the Chicago airport tarmac, a day after Christmas. “A United Airlines holiday travel story with a happy ending”
Greg and Linda Smith’s well-deserved Celebrity cruise to Alaska was just what the doctor ordered.
But their doctor’s orders quickly changed to emergency care just before departure when Linda needed surgery — stat.
Before anyone could ponder the possibility of bidding buh-bye to their pricey cruise investment, Celebrity stunned the Smiths, of Boulder, Colo., with a huge save. “After a trip to the ER, Celebrity cruises into exceptional customer service”
Sometimes, travel isn’t fun. Jane Hatch’s last-minute winter flight from Baltimore to Milwaukee was for the worst reason of all. “Enterprise puts a customer on the road in the nick of time”