A JCPenney gift card instead of cash refund — is that fair?

Connie Shomin says she will never shop again at JCPenney. She recently returned two pairs of jeans to the store, but the representative offered her a JCPenney gift card instead of a cash refund, and that didn’t sit well with her. Read more “A JCPenney gift card instead of cash refund — is that fair?”

Why this Toyota switched lease case may be unfixable

Today I have a Toyota switched lease case that just might be unsolvable. I’ll let you tell me if you think it is — or isn’t.

That’s right, it’s time for another Should I Take The Case?, a feature that gives you the chance to tell me what to do. (Haven’t you always wanted to do that?) This one shows the importance of reading the contract on your car lease very carefully. Read more “Why this Toyota switched lease case may be unfixable”

Help! My 2017 Hyundai Santa Fe locks itself. Can you unlock it, please?

Brian Seligman has a peculiar problem: his 2017 Hyundai Santa Fe locks itself spontaneously.

“Just last Friday, the car locked itself with my key inside,” he says. “It’s a good thing my friend had the tools to get into the vehicle.”

Seligman has visited two Hyundai dealerships. “They found nothing,” he says. Read more “Help! My 2017 Hyundai Santa Fe locks itself. Can you unlock it, please?”

I didn’t damage my VRBO rental. Why can they keep my security deposit?

Julie Mandel checked out of her VRBO rental home, believing all was well. She and her family had followed the owner’s rules and left no damage. But when she arrived home, the property manager refused to return her security deposit. Read more “I didn’t damage my VRBO rental. Why can they keep my security deposit?”

Can Southwest Airlines extend my ticket credit? I have cancer.

Tammy Davies wants to know: “Can Southwest Airlines extend my ticket credit?” After all, she’s recovering from cancer.
Read more “Can Southwest Airlines extend my ticket credit? I have cancer.”

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