Tammy Davies wants to know: “Can Southwest Airlines extend my ticket credit?” After all, she’s recovering from cancer.
Read more “Can Southwest Airlines extend my ticket credit? I have cancer.”
If Jody Clark’s recent United Airlines flight from Houston to Vancouver had been a scene in a movie, it probably would be the one where the protagonist is finally pushed to the brink of a nervous breakdown. She says she was stuck next to two screaming toddlers in first class no less, and she wants a refund. Read more “Stuck next to two screaming toddlers in first class — can I get a refund?”
When Lauren Weichmann took off on her five-day honeymoon to Mexico, she never imagined that she would be returning home later that same day. But her husband possessed no visa to enter Mexico and was denied entry at the customs window. Now Weichmann wants to know: Who is to blame for her honeymoon fiasco, and how can she get reimbursed? Read more “No visa, no honeymoon! Who is to blame?”
Sometimes, facts can be painful. But the truth should never hurt, at least physically.
Which brings us to Anita Lavine’s request. Actually, it’s not hers, but her client’s: Hotwire.com. Read more “Hotwire address is getting us into hot water. Should we delete it?”
Hey Target, what’s going on with your gift cards?
I’m asking for customers like Kathie Nguyen. There’s a whole group of them out there, I suspect. I know because I’ve heard from them, and I know you’ve heard from them. Read more “What should we do about all of these missing gift card cases from Target?”