Stuck next to two screaming toddlers in first class — can I get a refund?

If Jody Clark’s recent United Airlines flight from Houston to Vancouver had been a scene in a movie, it probably would be the one where the protagonist is finally pushed to the brink of a nervous breakdown. She says she was stuck next to two screaming toddlers in first class no less, and she wants a refund. Read more “Stuck next to two screaming toddlers in first class — can I get a refund?”

Hotwire address is getting us into hot water. Should we delete it?

Sometimes, facts can be painful. But the truth should never hurt, at least physically.

Which brings us to Anita Lavine’s request. Actually, it’s not hers, but her client’s: Hotwire.com. Read more “Hotwire address is getting us into hot water. Should we delete it?”

Should American Express refund this 50-euro travelers check?

Ralph Westfall wants his 50 euros back from American Express. Should I help him?

Your favorite column Should I Take The Case is back after a short hiatus. Our advocacy team is tired of having to make all these difficult decisions ourselves, so we’re reaching out to you today for help. Read more “Should American Express refund this 50-euro travelers check?”

What is there to “consider”? The passenger is dead

Vicki Berkus wants to know how nonrefundable “nonrefundable” airline and cruise tickets really are.

Actually, so do I.
Read more “What is there to “consider”? The passenger is dead”

Should United reimburse me for my rental car?

Linda Oliver’s flight from Seattle to Denver was delayed by weather, and she missed her connection to Wichita. She had to rent a car from Hertz and drive home.
Read more “Should United reimburse me for my rental car?”