Help! My 2017 Hyundai Santa Fe locks itself. Can you unlock it, please?

Brian Seligman has a peculiar problem: his 2017 Hyundai Santa Fe locks itself spontaneously.

“Just last Friday, the car locked itself with my key inside,” he says. “It’s a good thing my friend had the tools to get into the vehicle.”

Seligman has visited two Hyundai dealerships. “They found nothing,” he says. Read more “Help! My 2017 Hyundai Santa Fe locks itself. Can you unlock it, please?”

Can Southwest Airlines extend my ticket credit? I have cancer.

Tammy Davies wants to know: “Can Southwest Airlines extend my ticket credit?” After all, she’s recovering from cancer.
Read more “Can Southwest Airlines extend my ticket credit? I have cancer.”

Stuck next to two screaming toddlers in first class — can I get a refund?

If Jody Clark’s recent United Airlines flight from Houston to Vancouver had been a scene in a movie, it probably would be the one where the protagonist is finally pushed to the brink of a nervous breakdown. She says she was stuck next to two screaming toddlers in first class no less, and she wants a refund. Read more “Stuck next to two screaming toddlers in first class — can I get a refund?”

No visa, no honeymoon! Who is to blame?

When Lauren Weichmann took off on her five-day honeymoon to Mexico, she never imagined that she would be returning home later that same day. But her husband possessed no visa to enter Mexico and was denied entry at the customs window. Now Weichmann wants to know: Who is to blame for her honeymoon fiasco, and how can she get reimbursed? Read more “No visa, no honeymoon! Who is to blame?”

Hotwire address is getting us into hot water. Should we delete it?

Sometimes, facts can be painful. But the truth should never hurt, at least physically.

Which brings us to Anita Lavine’s request. Actually, it’s not hers, but her client’s: Hotwire.com. Read more “Hotwire address is getting us into hot water. Should we delete it?”