This Verizon mistake is an expensive one — for me!

Bernice Lu has a mysterious charge on her Verizon Wireless bill, and she can’t seem to get rid of it. Did she call Jamaica and run up a $291 bill — or is this just a Verizon mistake? Read more “This Verizon mistake is an expensive one — for me!”

After the hurricane, what did Sears Optical do with my glasses?

When Hurricane Michael destroys Katharyn Goodrich’s home, it also delays her Sears Optical order. Can anyone secure a refund? Read more “After the hurricane, what did Sears Optical do with my glasses?”

Will Maryland Speed ever send my refund?

William Sullivan is still waiting for his order from Maryland Speed. Why won’t it send the missing part — and why won’t his credit card company help him? Read more “Will Maryland Speed ever send my refund?”

I wanted to use my Bed Bath & Beyond coupon. What is the problem?

When Theresa O’Connor isn’t allowed to use a Bed Bath & Beyond coupon and her Beyond+ discount on a tea kettle, she wants her membership fee back. But the retailer won’t budge. Why? Read more “I wanted to use my Bed Bath & Beyond coupon. What is the problem?”

Will Lavatools ever fix this Javelin Pro?

Edward Parker’s Lavatools Javelin Pro cooking thermometer is broken, and the company says it will fix it under its warranty. So why isn’t it fixed? Read more “Will Lavatools ever fix this Javelin Pro?”