Why are you billing me for rental car damage, Hertz?

Seven months after Mark Breeding returned his rental cars in good condition, Hertz sent him a damage claim. Hertz refused to send Breeding a statement of damages simply because it could refuse to do so. But with our help, Breeding sent the rental car damage claim rolling away. Read more “Why are you billing me for rental car damage, Hertz?”

I won the credit card dispute with Hertz. Why am I in collections?

Bohdan Boytsov won his credit card dispute with Hertz, but he lost. In doing so, he perfectly illustrated one of the consumer world’s greatest contradictions: You can be right and still be wrong. Read more “I won the credit card dispute with Hertz. Why am I in collections?”

Will National get rid of the junk fees for her?

When Susan Snyder rented a car from National Car Rental, she turned down its offer of insurance. Her own auto insurance policy would, she thought, cover any damage to the rental car. Then National blindsided her when it assessed her an “administrative fee.” Read more “Will National get rid of the junk fees for her?”

This is how to save your canceled trip

I love reading stories from readers like Harriet Spitz. I never tire of publishing them because her DIY advocacy rescued her canceled trip — and it could do the same for your next consumer problem. Read more “This is how to save your canceled trip”

Smokers at the Hampton Inn beware! Don’t ever do this

Andrea Asdel found an unexplained $250 charge on her Hampton Inn hotel bill two days after her stay. According to the hotel, this was an “incidence charge” — or, in plain English, a smoking fee. Read more “Smokers at the Hampton Inn beware! Don’t ever do this”