There’s an intruder in my apartment. Do I deserve a refund?

There’s an intruder in Linda Jones’s apartment. She thinks she’s entitled to a refund from Booking.com for the inconvenience. But you will never — not in a million years — guess how this case resolves.

Her problem is about more than travel safety and corporate intransigence. It’s about the power of a single word. In this case, it’s an email address. Read more “There’s an intruder in my apartment. Do I deserve a refund?”

I won the credit card dispute with Hertz. Why am I in collections?

Bohdan Boytsov won his credit card dispute with Hertz, but he lost. In doing so, he perfectly illustrated one of the consumer world’s greatest contradictions: You can be right and still be wrong. Read more “I won the credit card dispute with Hertz. Why am I in collections?”

This is how to save your canceled trip

I love reading stories from readers like Harriet Spitz. I never tire of publishing them because her DIY advocacy rescued her canceled trip — and it could do the same for your next consumer problem. Read more “This is how to save your canceled trip”

An ER visit in Japan? Allianz travel insurance to the rescue!

This site just saved Catherina Gaines tens of thousands of dollars, but the real hero of the story is Allianz travel insurance, which fully covered her ER visit in Japan. Read more “An ER visit in Japan? Allianz travel insurance to the rescue!”

Stranded in London: Her rebooking and luggage nightmare

Stranded in London with a rebooking and luggage nightmare on her hands, Jo Vlastaris decided to do what any self-respecting author would: She wrote a novel. Read more “Stranded in London: Her rebooking and luggage nightmare”