I won the credit card dispute with Hertz. Why am I in collections?

Bohdan Boytsov won his credit card dispute with Hertz, but he lost. In doing so, he perfectly illustrated one of the consumer world’s greatest contradictions: You can be right and still be wrong. Read more “I won the credit card dispute with Hertz. Why am I in collections?”

This is how to save your canceled trip

I love reading stories from readers like Harriet Spitz. I never tire of publishing them because her DIY advocacy rescued her canceled trip — and it could do the same for your next consumer problem. Read more “This is how to save your canceled trip”

An ER visit in Japan? Allianz travel insurance to the rescue!

This site just saved Catherina Gaines tens of thousands of dollars, but the real hero of the story is Allianz travel insurance, which fully covered her ER visit in Japan. Read more “An ER visit in Japan? Allianz travel insurance to the rescue!”

Stranded in London: Her rebooking and luggage nightmare

Stranded in London with a rebooking and luggage nightmare on her hands, Jo Vlastaris decided to do what any self-respecting author would: She wrote a novel. Read more “Stranded in London: Her rebooking and luggage nightmare”

Forum advocates and Expedia executive contacts solve a refund problem

If Katrina May’s Expedia case confuses you, that makes two of us.

She contacted me recently because she’d been waiting for a refund from Expedia — a seemingly routine case until I reviewed the details. Her problem is a reminder of the power of our collaborative help forum and the importance of knowing the right person to contact. That would be our incredible list of executive contacts. Read more “Forum advocates and Expedia executive contacts solve a refund problem”