Can I really be denied boarding even with a valid visa?

Can an airline stop you from boarding a flight even if you have a valid visa? It can if the airline is Lufthansa and your name is Chrysoula Chrysogelou. Read more “Can I really be denied boarding even with a valid visa?”

Will this American Airlines error ever get fixed?

Frank Toto and his wife have waited patiently for an American Airlines error to be fixed. They’ve politely approached the airline for help, they’ve appealed to their credit card, they’ve tried to let the system work.

Nothing has worked.

Now they’re coming to us. Can my advocates do any better? Read more “Will this American Airlines error ever get fixed?”

After a schedule change, GotoGate promised a refund — last year

Does Matthew Wood deserve a full refund from the European online travel agency GotoGate for a schedule change of only 15 minutes? That’s how much time Japan Airlines changed his schedule.

Wood thinks so. His agent, GotoGate, says so. But it’s been 13 weeks since the online agency promised a refund — and he’s still waiting. Read more “After a schedule change, GotoGate promised a refund — last year”