An Airbnb hacker spent a month in Malaysia using Laura Ward’s name, account and stored credit card. Now, after a failed chargeback, Ward wants to know how this happened and why she’s being held responsible. “This is how I lost $ 1,181 to an Airbnb hacker”
If the fans on your Electrolux oven are noisy, can you ask for a refund? And does the company have to give you one? That’s what Anne Chiapetta wants to know.
Christopher Benson and his wife, Betty, planned one last trip to Paris together. They booked air and hotel through Orbitz and were careful to also include the online agency’s vacation waiver option. That’s because Benson’s wife had cancer, and there was a small chance that the couple would have to cancel the trip so she could seek additional treatment. “What good is the vacation waiver if it won’t cover this?”
Sarah McKeown was supposed to fly from Baltimore to Okinawa, Japan, after Christmas, a trip made possible by her mother’s Chase rewards points. But after receiving the tickets, McKeown realized that Chase expected her to do the impossible to make the flight: to get across Tokyo in just 3 ½ hours during rush hour. “I booked the wrong airport for my daughter and I need help!”
When Gopiben Vyas and her family flew to Norway last summer, Scandinavian Airlines (SAS) did something remarkable: It lost not one, but all 10 of their checked bags. Then it did something even more remarkable. I’ll tell you about that in a moment. “SAS lost all of our luggage — all 10 bags!”