Joan Barrett says that she was enticed to book her next Princess cruise by the lure of an unlimited alcoholic beverages package. Now she is asking for our help because the cruise line is limiting her to “just” 15 cocktails per day.
Ilya Kovalenko believes that an Expedia mistake caused Turkish Airlines to deny him boarding his recent international flight. And now he wants a full refund from Expedia and an apology. Unfortunately, the responsibility for Kovalenko’s missed vacation might lie a little closer to home.
Sheila Couch is looking forward to a tropical island getaway with her beau when a work-related emergency puts a sudden end to their plans. Believing that the Expedia insurance she had purchased will protect her prepaid fees for this trip, she files a claim for a refund. But will an Expedia error lead to a $1,300 loss?
The Southwest Chase Visa credit offer Valerie Schreck saw looked too good to be true, as affinity credit card offers often do.
Apply for the card now, the pop-up on Southwest.com promised her, and she could save $200 on her flight.
She applied for the card, only to discover the offer was too good to be true. The $200 credit never showed up.
After John Duncan pays for his vacation rental, the owner goes into radio silence. He doesn’t think he’ll have anywhere to stay. Can he get a refund before his vacation is ruined?
When Holland America changes the port for a Chilean cruise, Robert Houston and his wife have to scramble to change their tickets. Should the cruise line help them, or are they on their own?
An Expedia mistake has Victor Wilson’s vacation plans in peril. The company promises to refund his money. So where is it?
Nikki McKinnis played Hotel Roulette — and lost. Hotel roulette? You know that game of chance. It’s booking lodging through Priceline’s “Name Your Own Price” or Hotwire’s “Hot Rates,” where, if your requested price is met, you get a hotel room but without a choice of lodging provider. So you’re either going to be excited about getting a great deal at a nice hotel, or, in this case, disappointed.
When Jerry Bellamy’s Fitbit stops working after a few months, the company replaces it with another one that also eventually breaks. Should the company replace this broken Fitbit, or is a discount enough compensation?
Mohammad Samadpouriejavid plans to take a winter break and spend a few days on the warm, sunny beaches of the Bahamas. He’s not intending to stay indefinitely. So when an Expedia error schedules him on a one-way journey with no return, he needs our help.
Elgy Gillespie was on her way to the airport when she lost her passport. No problem, she thought. She had recently read an article about lost passport problems. So she was confident that she could talk her way onboard her international flight without it. But when a Norwegian Air Shuttle agent unequivocally denied her check-in without a passport, she is stunned by his lack of understanding and contacted Elliott Advocacy for help.
Jane Schwalm and her husband had intended to sail from Valparaiso, Chile, to Buenos Aires, Argentina, on Princess Cruises’ Emerald Princess. Then Princess changed ports, forcing the passengers to travel to San Antonio, Chile, to board the ship. The Schwalms needed transportation to San Antonio – and Princess wouldn’t provide it.
Common sense has always been a precious commodity in travel. You don’t need stories about tourists plunging off cliffs in their cars or YouTube videos of national park visitors nearly being mauled by wild animals they were trying to pet to be reminded of that uncomfortable fact.
Security lines at some airports are long and require that passengers arrive even earlier than the airlines suggest in order to make their flights. Several years ago, the Transportation Security Administration (TSA) began Trusted Traveler Programs, including TSA PreCheck, which allow passengers who have paid a fee and submitted to a background check to benefit from expedited screening. Travelers with TSA PreCheck do not have to remove laptop computers or liquids from their carry-ons, and are allowed to keep their shoes and sweaters on as they are screened.
If you clicked on this story for your “free” gift card, you’ll definitely want to keep reading. I’ve issued plenty of warnings about “free” products and some of you, dear readers, think I’ve gone too far.
After all, aren’t some of the best things in life free?
Enterprise has been accused of running a ding-and-dent scam so often by readers of this site, I’ve lost count.
This hotel complaint sounds like a bad joke.
Cathryn Daniels moves, but when UPS doesn’t know how to find her, she loses a package. Can the company help her recover her lost item?
After witnessing a horrific crime in front of her home, Holly Jackson needed to cancel the Spirit Airlines tickets she purchased through CheapOair.com. The online travel agency wouldn’t help her, and Spirit initially said it “couldn’t” help her. Now what?
Steve Schuster’s credit card dispute goes his way — and then it doesn’t. Will Chase bank please make up its mind?
Richard Dixon returns his AT&T phone after filing an insurance claim. But the carrier is charging him for a new handset anyway. Why?
Kevin Shaw’s property management company wants him to pay $3,600 for breaking his lease, even though it told him he could do it. Now, a year and a half later, they’re sending his case to a collection agency. Can this late bill be fixed?
Suzanne Lee finds the Los Angeles dating scene hard to navigate so she decides to hire a matchmaking service to help the process along. She pays $2,000 to Los Angeles Singles and then prepares to meet her Mr. Right. Things don’t go as planned and now she wants a refund for this expensive dating service disaster. But is this just buyer’s remorse?
Georgeann Lenard’s Global Entry application is stuck because of an unusual problem, the result of an unusual accident. Can this application be rescued?
After Jennifer Poff pays Groupon $125 for a laptop computer, it doesn’t deliver. But Groupon insists the laptop was shipped and won’t respond to her requests to send the laptop or refund the money.
When Simon Khin decides to purchase ground coffee worth $48 at the end of his recent plantation tour in Bali, he is startled to discover that he has actually been charged $4,800. But what was more shocking to Khin was Capital One’s refusal to permanently reverse this fraudulent charge.
Michelle Wu is billed for an extra month of AT&T service. She pays it, hoping to get refunded. But the money never comes. Now what?