What happens if you book an illegal Airbnb?

What if you traveled half-way around the world only to find the Airbnb rental you booked is likely illegal? That’s the situation that recently confronted Alex Tarce when he tried to check into his Tokyo rental. The host asked him to sneak in behind the doorman’s back and he refused.  

Now Tarce wants a refund. Can we help? Read more “What happens if you book an illegal Airbnb?”

What good is $3,962 in a United Airlines flight credit if I can never use it?

David Poleshuck has $3,962 in a United Airlines flight credit through Expedia, and he wants to spend it. But neither Expedia nor United Airlines can figure out how he can use that flight credit for his upcoming vacation. Read more “What good is $3,962 in a United Airlines flight credit if I can never use it?”

What are all these extra charges from United Airlines?

Mary Bradley discovered hundreds of dollars in extra charges from United Airlines on her self-booked ticket. She can’t figure out what the fees are, but she wants a refund. Can the Elliott Advocacy team help? Read more “What are all these extra charges from United Airlines?”

Warning: Not every rental car comes with unlimited miles

Richard Wallerstein and his wife recently made an expensive car rental mistake when they assumed their reservation included unlimited miles. It didn’t. Unfortunately, they discovered the zero mileage allotment on their rented SUV only after they completed a 1,150-mile road trip.

Now they’re asking if there is any way to reverse this car rental mistake. Read more “Warning: Not every rental car comes with unlimited miles”

No, a printout from Ancestry.com is not valid ID to cruise

Barbara Vannier’s adult daughter tried to check in for her international cruise with just a driver’s license and a printout from Ancestry.com. Unfortunately, she quickly found out that this is not valid ID to cruise to Canada and the ship left without her. Now Vannier wants an apology from Royal Caribbean and a full cash refund for her daughter’s missed vacation. But is she entitled to either?  Read more “No, a printout from Ancestry.com is not valid ID to cruise”