Elgy Gillespie was on her way to the airport when she lost her passport. No problem, she thought. Having recently read an article that suggested she could fly with just a library card, she was confident that she could talk her way onboard her international flight. But when a Norwegian Air Shuttle agent unequivocally denied her boarding without a passport, she was stunned by his lack of understanding.
Now she wants the Elliott Advocacy team to intervene. Can we?
Read more “Can you really fly internationally with just a library card?”
If a cruise line makes a huge pricing mistake, is it required to honor it?
Patrick Gendron thinks so. He recently found an incredible deal for a suite on a 10-night cruise through the Mediterranean on Azamara’s Pursuit. So he quickly booked and paid for not one, but two suites. But the cruise line soon slammed him back into reality — the deal was a $30,000 pricing mistake. And the erroneous rate would not be honored for this cruise.
Now Gendron wants to know if we can force Azamara to give him the two suites for what he paid. But is his request reasonable? Read more “This is what happens when a cruise line makes a big pricing mistake (and you book it)”
Sara Hernandez recently found something critical missing from the all-inclusive resort she booked on Priceline: the inclusive part. After booking the Sheraton Buganvilias All-Inclusive Resort in Puerto Vallarta, she received a confirmation for the Sheraton Buganvilias Convention Center. Her rate included a room — but nothing more.
Now Hernandez wants Priceline to confirm her reservation for an all-inclusive vacation, as advertised. So why is the company blaming the problem on Hernandez? Read more “This all-inclusive resort is missing something really important”
Maureen Heller recently received a shocking message from Budget Security about a missing rental car. The letter accused Heller of failing to return a Nissan Sentra that she had left at the Detroit airport weeks earlier.
But with no receipt to prove she returned it, will Heller be on the hook for this missing rental car? Read more “I left my rental car at the airport, but now it’s missing!”
Tessa Hadlock was confident that her worldly 13-year-old child could fly alone to Spain and back. Unfortunately, she was only half right. On the way home from Barcelona the airline denied her son boarding. It turns out he wasn’t quite old enough to fly alone after all. Read more “Can your child fly alone? Don’t make this mom’s $ 1,803 mistake”