You’re not paranoid. Someone is watching you — it’s Thrifty Car Rental!

As Marc Markowitz drives out of the Thrifty Car Rental lot in St. Louis, he has no idea that his whereabouts are being tracked. But when he returns the car, he receives an expensive surprise — someone was watching. Read more “You’re not paranoid. Someone is watching you — it’s Thrifty Car Rental!”

This is why she wants a refund for her Natural Habitat Adventures trip

When Carol Majewski plunks down $16,000 on a Natural Habitat Adventures journey to photograph polar bears, she expects to come home with an abundance of pictures of these rare animals. So now that she has returned from this excursion, why is her photo album of “The King of the Arctic” virtually empty? Read more “This is why she wants a refund for her Natural Habitat Adventures trip”

I nearly froze in my Florida VRBO rental! Can I get a refund?

When an unexpected cold-snap threatened Nora Allen’s plans for a semitropical getaway, she tried to make the best of it. That is until she discovered the nonfunctional heating system in her VRBO rental. She tolerated the plummeting indoor temperature for several days before she finally abandoned the condo. So why won’t VRBO refund her money? Read more “I nearly froze in my Florida VRBO rental! Can I get a refund?”

One woman’s vacation nightmare is another man’s dream vacation

Shahina Zaremba arrives with her husband on a little-known, remote South Pacific island anticipating a week of relaxation and lots of surfing. Now that she’s home, she has a long list of complaints and wants a full refund for her vacation nightmare. But is that a reasonable request? Read more “One woman’s vacation nightmare is another man’s dream vacation”

This surprise anniversary cruise was a dud. Can he get a refund?

Richard Peterson decides to gift his wife with a surprise anniversary cruise to celebrate their 40th wedding anniversary.  Unfortunately, he books a Holland America Cuban Explorer cruise but fails to check the itinerary or the cancellation terms. So when his wife rejects this gift, he is in a bit of a bind. Can he get a refund? Read more “This surprise anniversary cruise was a dud. Can he get a refund?”