If your hotel price drops by $1,000, this is how to get a refund

What happens if your hotel price drops after booking your room — by $1,000? That’s what Jackie Ng wants to know. She booked a hotel in Singapore that dramatically reduced its rates after Ng prepaid for her nonrefundable stay. She thought that the Hotels.Com best rate guarantee would protect her. But the online booking agent swiftly rejected her $1,000 price reduction refund request.

The surprising reason why might leave you as bewildered as Ng. Read more “If your hotel price drops by $1,000, this is how to get a refund”

This is what happens when you try to fly internationally with a passport card

You can’t fly internationally with a passport card — and neither can your children. Kim Rosser wishes the travel agent she used to book her family’s dream vacation had told her this information. But when the family tried to check in for their flight, Delta Air Lines quickly broke the bad news. Without passports, Rosser’s children weren’t going to be flying to Turks and Caicos that day.

Now Rosser is blaming her travel agent for their ruined vacation and wants reimbursed for their additional expenses. But is that a fair place to put the blame for her children’s lack of passports? Read more “This is what happens when you try to fly internationally with a passport card”

Can you get a refund for your cruise over a dirty balcony?

If you find heavy soot on the balcony of your cabin, should you be able to leave the cruise and get a refund? Rafael Rottiers and his wife believe so. They insist the filth on the railings and floor of their cabin’s balcony aboard Costa’s neoRiviera endangered their health. So they abandoned the ship days before it ended.

Now that the couple is back home, they want a refund. But what exactly was that document the two signed before leaving the cruise? Read more “Can you get a refund for your cruise over a dirty balcony?”

Is there really a way to get out of a timeshare?

Getting into a timeshare is easy. Getting out of a timeshare isn’t. Read more “Is there really a way to get out of a timeshare?”