This is the worst honeymoon horror story I’ve ever seen

Lauren Weichmann missed her honeymoon and she wants you to hear her horror story.

After their wedding, she and her new spouse boarded a Frontier flight for their much-anticipated honeymoon to Cancun. Upon landing, the giddy couple made their way to the immigration window and handed over their passports. But when Mexican authorities asked Weichmann’s husband for his required visa, the couple’s honeymoon came to a premature halt. He didn’t have a visa — and the border agents rejected him for entry to Mexico.  Read more “This is the worst honeymoon horror story I’ve ever seen”

What happened to my $7,662 American Airlines flight credit (and my Hawaiian dream)?!

Tom Suminski intended to redeem his stockpiled $7,662 American Airlines flight credit for a Hawaiian vacation. But he says an airline representative gave him faulty redemption instructions that led the credit to expire right under his nose.

All of it.

Now the family’s tropical dreams are in jeopardy. Suminski is asking for our help to get American Airlines to reinstate his flight credit. But is this just a lost cause? Read more “What happened to my $7,662 American Airlines flight credit (and my Hawaiian dream)?!”

This is what happens when a cruise consultant makes you miss your cruise

What if a cruise consultant makes a mistake and you miss your cruise because of it? That’s what Linda Combs wants to know.

Her recent unpleasant experience included not just one, but three errors by her travel planner. And it ended with Combs and her husband standing on the dock as they watched their ship sail away.

So why was Combs’ refund request to Norwegian Cruise Line rejected? Read more “This is what happens when a cruise consultant makes you miss your cruise”

You are not owed a free hotel when your flight is delayed. This is why

Despite the popular belief to the contrary, in the U.S., you are not owed a free hotel if your flight is delayed and you get stranded overnight on your journey. And that is true no matter what the reason for the delay.

But if a friendly gate agent offers a hotel reimbursement to a passenger in distress, shouldn’t the airline pay the bill? That’s the question for today.

Read more “You are not owed a free hotel when your flight is delayed. This is why”

Is this the worst travel agent ever?

Christopher Anderson believes he might just have discovered the worst travel agent ever — one who lacks even basic geography skills. Just how bad were those skills? Well, Anderson and his wife asked this “professional” to plan a vacation to Cabo San Lucas. But she booked them a trip to Cancun, on the opposite side of Mexico. Then to make matters worse, this geographically challenged agent expected the couple to pay for her mistake.

What is going on here, and can the Elliott Advocacy team help?  (updated) Read more “Is this the worst travel agent ever?”