If a cruise line makes a huge pricing mistake, is it required to honor it?
Patrick Gendron thinks so. He recently found an incredible deal for a suite on a 10-night cruise through the Mediterranean on Azamara’s Pursuit. So he quickly booked and paid for not one, but two suites. But the cruise line soon slammed him back into reality — the deal was a $30,000 pricing mistake. And the erroneous rate would not be honored for this cruise.
Now Gendron wants to know if we can force Azamara to give him the two suites for what he paid. But is his request reasonable?
(#2: Counting down the top articles of 2019)
Read more “This is what happens when a cruise line makes a big pricing mistake (and you book it)”
Peggy Wimberly got a big surprise when she showed up in Barcelona for her Mediterranean cruise aboard MSC Cruises’ Meraviglia. Although she had made full payment for the trip to her travel agent, the agent never paid for the cruise. As a result of the nonpayment, MSC canceled Wimberly’s reservation weeks before the sailing. But no one informed her.
And although MSC eventually allowed Wimberly to board the ship, it cost her an unexpected additional $1,633 — and the loss of her preferred cabin.
(#4: Counting down the top articles of 2019)
Read more “This is what happens when your travel agent never paid for the cruise”
Harsh fact: If you don’t bring the correct ID to board your next cruise, you’ll just be cruising back home. Unfortunately, Charishma Motwani and her family recently experienced this awful scenario firsthand. As a result of documentation confusion, they shockingly were left behind, standing on the dock as NCL’s Bliss sailed away without them.
Motwani says Norwegian Cruise Line is responsible for the mistake that caused her family to miss their much-anticipated cruise. She believes the cruise line owes her a do-over or a refund for their lost vacation.
And once you hear the facts of her tale, you just might agree. (#9: Counting down the top stories of 2019 at Elliott Advocacy) Read more “This family got left on the dock! Is the cruise line responsible?”
If your luggage goes missing on the way to your cruise, should you get a full refund? Pamela Shane thinks so. She says her pre-cruise hotel failed to deliver her suitcase to the dock in time for the ship’s departure. Now she wants $7,000 in compensation for the mistake that left her without her own clothes for the entire cruise.
But wait! There’s a twist. The hotel says it doesn’t even offer such a luggage delivery service.
Can the Elliott Advocacy team figure out what’s going on here? (*We’re counting down the top ten articles of 2019 at Elliott Advocacy. This one is #10.) Read more “My luggage went missing on the way to the cruise. I want a full refund!”
What if a cruise consultant makes a mistake and you miss your cruise because of it? That’s what Linda Combs wants to know.
Her recent unpleasant experience included not just one, but three errors by her travel planner. And it ended with Combs and her husband standing on the dock as they watched their ship sail away.
So why was Combs’ refund request to Norwegian Cruise Line rejected? Read more “This is what happens when a cruise consultant makes you miss your cruise”