If a cruise line makes a huge pricing mistake, is it required to honor it?
Patrick Gendron thinks so. He recently found an incredible deal for a suite on a 10-night cruise through the Mediterranean on Azamara’s Pursuit. So he quickly booked and paid for not one, but two suites. But the cruise line soon slammed him back into reality — the deal was a $30,000 pricing mistake. And the erroneous rate would not be honored for this cruise.
Now Gendron wants to know if we can force Azamara to give him the two suites for what he paid. But is his request reasonable? Read more “This is what happens when a cruise line makes a big pricing mistake (and you book it)”
What if you don’t want to tip on your cruise? Or maybe you’re not against cruise gratuities, but prefer to give on a person by person basis. Can the cruise line force you to pay a set amount for the crew’s bonus?
That’s the question Laurie May wants answered. She says Oceania recently blindsided her by adding $320 to the cost of her 10-day European cruise. The reason? Automatically added gratuities.
Now she wants the Elliott Advocacy team to retrieve the crew bonus and put it back in her wallet. But is that something we can do? Read more “This is what happens when you don’t want to tip on your cruise”
If you hate your shore excursion, should the cruise line refund the money you spent on it? Joseph Campo believes so. After Princess Cruises refused a refund request for his disappointing salmon-fishing excursion in Alaska, he disputed the $520 charge. And when his credit card company told him that he won the chargeback, Campo assumed that settled the matter.
It didn’t. Not even close. Read more “Can you get a refund if you hate your shore excursion?”
Daniel Sellers decided to surprise his wife with a Princess cruise to the Caribbean. After he confirmed that his spouse could cruise with just a passport card, he booked their tropical vacation. As it turned out, he was the one in for the (unpleasant) surprise. Read more “Can you cruise with just a passport card? Yes, but…”
Peggy Wimberly got a big surprise when she showed up in Barcelona for her Mediterranean cruise aboard MSC Cruises’ Meraviglia. Although she had made full payment for the trip to her travel agent, the agent never paid for the cruise. As a result of the nonpayment, MSC canceled Wimberly’s reservation weeks before the sailing. But no one informed her.
And although MSC eventually allowed Wimberly to board the ship, it cost her an unexpected additional $1,633 — and the loss of her preferred cabin. Read more “This is what happens when your travel agent never paid for the cruise”