This is what happens when you hate your cruise and get off the ship early

Should you receive a refund if you hate your cruise so much that you get off the ship early? What if you leave the cruise before it even sets sail?

Lori Rutt and her husband maintain that if intolerable conditions push you to leave the cruise, a refund is owed. The couple recently boarded their first cruise ever. But only hours later they disembarked — never to return. Read more “This is what happens when you hate your cruise and get off the ship early”

Can you get a refund for your cruise over a dirty balcony?

If you find heavy soot on the balcony of your cabin, should you be able to leave the cruise and get a refund? Rafael Rottiers and his wife believe so. They insist the filth on the railings and floor of their cabin’s balcony aboard Costa’s neoRiviera endangered their health. So they abandoned the ship days before it ended.

Now that the couple is back home, they want a refund. But what exactly was that document the two signed before leaving the cruise? Read more “Can you get a refund for your cruise over a dirty balcony?”

This is what happens when a cruise line makes a big pricing mistake (and you book it)

If a cruise line makes a huge pricing mistake, is it required to honor it?

Patrick Gendron thinks so. He recently found an incredible deal for a suite on a 10-night cruise through the Mediterranean on Azamara’s Pursuit. So he quickly booked and paid for not one, but two suites. But the cruise line soon slammed him back into reality — the deal was a $30,000 pricing mistake. And the erroneous rate would not be honored for this cruise.

Now Gendron wants to know if we can force Azamara to give him the two suites for what he paid. But is his request reasonable? Read more “This is what happens when a cruise line makes a big pricing mistake (and you book it)”

These cruise itinerary changes ruined my trip! I want a refund

The cruise itinerary changes on Iris Fennel’s recent Baltic Sea journey completely ruined her trip. She says Norwegian’s Breakaway sailed right past three out of five of its scheduled ports of call. Based on that ratio, Fennel has calculated NCL should give her a 60 percent cash refund.

But does the cruise line owe Fennel anything for these changes to the itinerary? Read more “These cruise itinerary changes ruined my trip! I want a refund”

He hated the shore excursion, but what he did next was a mistake

If you hate your shore excursion, should the cruise line refund the money you spent on it? Joseph Campo believes so. After Princess Cruises refused a refund request for his disappointing salmon-fishing excursion in Alaska, he disputed the $520 charge. And when his credit card company told him that he won the chargeback, Campo assumed that settled the matter.

It didn’t. Not even close. Read more “He hated the shore excursion, but what he did next was a mistake”