Would you rely on a stranger’s advice about the required ID you need to board your next cruise? Salvatore Friscia says he did, with devastating results.
While planning a vacation aboard Carnival’s Pride, Friscia claims an unidentified phone agent gave him the wrong information about documentation requirements for the cruise. That guidance led him and his wife to show up for the cruise without the correct ID. As a result, the Friscias were denied boarding the ship and missed the trip entirely. Read more “Never ask a stranger what ID you need to cruise. This is why”
If your luggage goes missing on the way to your cruise, should you get a full refund? Pamela Shane thinks so. She says her pre-cruise hotel failed to deliver her suitcase to the dock in time for the ship’s departure. Now she wants $7,000 in compensation for the mistake that left her without her own clothes for the entire cruise.
But wait! There’s a twist. The hotel says it doesn’t even offer such a luggage delivery service.
Can the Elliott Advocacy team figure out what’s going on here? Read more “My luggage went missing on the way to the cruise. I want a full refund!”
Barbara Vannier’s adult daughter tried to check in for her international cruise with just a driver’s license and a printout from Ancestry.com. Unfortunately, she quickly found out that this is not valid ID to cruise to Canada and the ship left without her. Now Vannier wants an apology from Royal Caribbean and a full cash refund for her daughter’s missed vacation. But is she entitled to either? Read more “No, a printout from Ancestry.com is not valid ID to cruise”
The cruise itinerary changes on Iris Fennel’s recent Baltic Sea journey completely ruined her trip. She says Norwegian’s Breakaway sailed right past three out of five of its scheduled ports of call. Based on that ratio, Fennel has calculated NCL should give her a 60 percent cash refund.
But does the cruise line owe Fennel anything for these changes to the itinerary? Read more “These cruise itinerary changes ruined my trip! I want a refund”
Harsh fact: If you don’t bring the correct ID to board your next cruise, you’ll just be cruising back home. Unfortunately, Charishma Motwani and her family recently experienced this awful scenario firsthand. As a result of documentation confusion, they shockingly were left behind, standing on the dock as NCL’s Bliss sailed away without them.
Motwani says Norwegian Cruise Line is responsible for the mistake that caused her family to miss their much-anticipated cruise. She believes the cruise line owes her a do-over or a refund for their lost vacation.
And once you hear the facts of her tale, you just might agree. Read more “This family got left on the dock! Is the cruise line responsible?”