The cruise ship left without them! How did this happen?

What if your flight to catch your cruise lands on time, but the ship still leaves without you? That’s the terrible predicament that befell Marcelino and Julieta Bautista. They recently redeemed a free Norwegian Cruise Lines “Casinos at Sea” cruise through the Alaskan glaciers. But they pressed their bets too far when they flew into Anchorage on the same day as embarkation. Although their flight arrived as scheduled, something went terribly wrong and the ship left without them. Read more “The cruise ship left without them! How did this happen?”

No, a printout from Ancestry.com is not valid ID to cruise

Barbara Vannier’s adult daughter tried to check in for her international cruise with just a driver’s license and a printout from Ancestry.com. Unfortunately, she quickly found out that this is not valid ID to cruise to Canada and the ship left without her. Now Vannier wants an apology from Royal Caribbean and a full cash refund for her daughter’s missed vacation. But is she entitled to either?  Read more “No, a printout from Ancestry.com is not valid ID to cruise”

Never ask a stranger what ID you need to cruise. This is why

Would you rely on a stranger’s advice about the required ID you need to board your next cruise? Salvatore Friscia says he did, with devastating results.

While planning a vacation aboard Carnival’s Pride, Friscia claims an unidentified phone agent gave him the wrong information about documentation requirements for the cruise. That guidance led him and his wife to show up for the cruise without the correct ID. As a result, the Friscias were denied boarding the ship and missed the trip entirely. Read more “Never ask a stranger what ID you need to cruise. This is why”

If you want help from your cruise line, you need to ask

What if you need special help from your cruise line? What should you do?

That’s the situation posed to the Elliott Advocacy team today. The Benton family expected the Carnival cruise they planned for their family to be wonderful. But something went wrong. Stacy Benton, the designated family trip planner, says her wheelchair-bound mother-in-law had no access to a bathroom during the entire 5-day cruise!

And now she wants the Elliott Advocacy team to ask for a refund for this cruise fiasco. Read more “If you want help from your cruise line, you need to ask”

I got the worst view on the cruise! I want a refund

Sevil Macmot found the view from her guaranteed oceanview cabin aboard Costa Cruises’ Mediterranea stunningly terrible. She says her dream vacation was ruined when the cruise line assigned her to the cabin with the worst view. Instead of Norwegian fjords and the deep blue sea, she saw hanging lifeboats and technical equipment out her window.

Now Macmot wants to know who selected her for this disappointing cabin with the terrible view — and why.

Oh, and she wants a refund, too. But is that a reasonable request? Read more “I got the worst view on the cruise! I want a refund”

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