I nearly froze in my Florida VRBO rental! Can I get a refund?

When an unexpected cold-snap threatened Nora Allen’s plans for a semitropical getaway, she tried to make the best of it. That is until she discovered the nonfunctional heating system in her VRBO rental. She tolerated the plummeting indoor temperature for several days before she finally abandoned the condo. So why won’t VRBO refund her money? Read more “I nearly froze in my Florida VRBO rental! Can I get a refund?”

My wife bid $400 on our Austrian Airlines Smart Upgrade — not $3,400!

Using the Smart Upgrade bidding program for their recent flights to and from Vienna, Steven Schmidt’s wife snagged the couple a comfy Austrian Airlines business class upgrade. But once they got back home, Schmidt suffered a severe case of sticker shock. His wife thought she bid and paid $400 for those round-trip upgrades. The actual cost: $3,400. Read more “My wife bid $400 on our Austrian Airlines Smart Upgrade — not $3,400!”

Here’s how to miss your dream vacation to Greece

Want to miss your dream vacation? Then just do what Ralph Lantz did. He booked a flight for his dear friend to meet him in Greece. But all of her Mediterranean plans suddenly ended at the check-in counter. There, an insurmountable passport problem revealed itself — the name on her passport did not match her ticket.

Now Lantz wants to know how he can get his money back for this aborted trip. Read more “Here’s how to miss your dream vacation to Greece”

Why did you abandon me in Casablanca, Air Canada?

David Shiner’s trip home from Casablanca, Morocco, wasn’t the beginning of a beautiful friendship between him and Air Canada. The airline forced Shiner to stay behind while his family returned several days ahead of him. Air Canada reimbursed Shiner’s incidental expenses and the cost of his airfares. Read more “Why did you abandon me in Casablanca, Air Canada?”

Sorry, but a Princess goodwill gesture is only good one time

After a medical emergency forced Fay Cohen to cancel a planned cruise, she received a Princess goodwill gesture in the form of a replacement trip. You won’t believe what she did with it — or why Cohen is contacting the Elliott Advocacy team to ask for further compensation. Read more “Sorry, but a Princess goodwill gesture is only good one time”