That was not me smoking marijuana at the Hampton Inn!

Kentrel Thompson was accused of smoking marijuana at the Hampton Inn during a recent visit. According to the hotel, after “Mr. Thompson” left, the room needed to be professionally cleaned to get rid of the marijuana smell.

There are some problems with the accusation: Thompson isn’t a man, and she says she was not smoking anything in her room. Read more “That was not me smoking marijuana at the Hampton Inn!”

I nearly froze in my Florida VRBO rental! Can I get a refund?

When an unexpected cold-snap threatened Nora Allen’s plans for a semitropical getaway, she tried to make the best of it. That is until she discovered the nonfunctional heating system in her VRBO rental. She tolerated the plummeting indoor temperature for several days before she finally abandoned the condo. So why won’t VRBO refund her money? Read more “I nearly froze in my Florida VRBO rental! Can I get a refund?”

My wife bid $400 on our Austrian Airlines Smart Upgrade — not $3,400!

Using the Smart Upgrade bidding program for their recent flights to and from Vienna, Steven Schmidt’s wife snagged the couple a comfy Austrian Airlines business class upgrade. But once they got back home, Schmidt suffered a severe case of sticker shock. His wife thought she bid and paid $400 for those round-trip upgrades. The actual cost: $3,400. Read more “My wife bid $400 on our Austrian Airlines Smart Upgrade — not $3,400!”

Here’s how to easily void your auto warranty

If you want to know how to easily void your auto warranty, just follow the lead of Thad Campbell and his rusty VW Eos.

Volkswagen won’t cover the damage because of a technicality. Try as hard as my advocates did, you’ll be surprised where we ended up. Or maybe not. Read more “Here’s how to easily void your auto warranty”

Lured by a $200 Southwest Chase Visa credit. So where is it?

The Southwest Chase Visa credit offer Valerie Schreck saw looked too good to be true, as affinity credit card offers often do.

Apply for the card now, the pop-up on Southwest.com promised her, and she could save $200 on her flight.

She applied for the card, only to discover the offer was too good to be true. The $200 credit never showed up. Read more “Lured by a $200 Southwest Chase Visa credit. So where is it?”