Here are the disastrous results of making a chargeback error

Warnings about unwarranted credit card chargebacks are a staple of this consumer advocacy site. But Karen Melikian’s chargeback error is one of the most troubling cautionary tales in our vast library of complaints.  Read more “Here are the disastrous results of making a chargeback error”

Here’s how one man’s girlfriend troubles led to big Sprint problems

There are cases and then there are cases. Keontae Moore’s problem, which involves a Sprint phone activation, girlfriend troubles and money, is a case.

I’m not entirely sure what kind of lesson this story teaches. In fact, I’m not even sure what this case is about. I’ll tell you the story and then let you decide. Read more “Here’s how one man’s girlfriend troubles led to big Sprint problems”

No, you can’t fly internationally with just a library card

Elgy Gillespie was on her way to the airport when she lost her passport. No problem, she thought. She had recently read an article about lost passport problems. So she was confident that she could talk her way onboard her international flight. But when a Norwegian Air Shuttle agent unequivocally denied her check-in without a passport, she was stunned by his lack of understanding and contacted Elliott Advocacy for help. Read more “No, you can’t fly internationally with just a library card”

A “printout” from Ancestry.com is not valid ID to cruise to Canada

Barbara Vannier’s adult daughter tried to check in for her recent international cruise with just a driver’s license and a printout from Ancestry.com. Unfortunately, she quickly found out that this is not valid ID to cruise to Canada and the ship left without her. Now Vannier wants an apology from Royal Caribbean and a full cash refund for her daughter’s missed vacation. But is she entitled to either? Read more “A “printout” from Ancestry.com is not valid ID to cruise to Canada”

That was not me smoking marijuana at the Hampton Inn!

Kentrel Thompson was accused of smoking marijuana at the Hampton Inn during a recent visit. According to the hotel, after “Mr. Thompson” left, the room needed to be professionally cleaned to get rid of the marijuana smell.

There are some problems with the accusation: Thompson isn’t a man, and she says she was not smoking anything in her room. Read more “That was not me smoking marijuana at the Hampton Inn!”