No, you can’t fly internationally with just a library card

Elgy Gillespie was on her way to the airport when she lost her passport. No problem, she thought. She had recently read an article about lost passport problems. So she was confident that she could talk her way onboard her international flight. But when a Norwegian Air Shuttle agent unequivocally denied her check-in without a passport, she was stunned by his lack of understanding and contacted Elliott Advocacy for help. Read more “No, you can’t fly internationally with just a library card”

A “printout” from Ancestry.com is not valid ID to cruise to Canada

Barbara Vannier’s adult daughter tried to check in for her recent international cruise with just a driver’s license and a printout from Ancestry.com. Unfortunately, she quickly found out that this is not valid ID to cruise to Canada and the ship left without her. Now Vannier wants an apology from Royal Caribbean and a full cash refund for her daughter’s missed vacation. But is she entitled to either? Read more “A “printout” from Ancestry.com is not valid ID to cruise to Canada”

That was not me smoking marijuana at the Hampton Inn!

Kentrel Thompson was accused of smoking marijuana at the Hampton Inn during a recent visit. According to the hotel, after “Mr. Thompson” left, the room needed to be professionally cleaned to get rid of the marijuana smell.

There are some problems with the accusation: Thompson isn’t a man, and she says she was not smoking anything in her room. Read more “That was not me smoking marijuana at the Hampton Inn!”

My one-way cruise was a big surprise. How do I get home?

Royal Caribbean had a big surprise at the end of Stephen Weiner’s six-night cruise on the Freedom of the Seas. He was under the impression his journey was round-trip but then found himself stranded in San Juan, Puerto Rico. Now he wants to know how he ended up on a one-way cruise to the Caribbean.  Read more “My one-way cruise was a big surprise. How do I get home?”

I nearly froze in my Florida VRBO rental! Can I get a refund?

When an unexpected cold-snap threatened Nora Allen’s plans for a semitropical getaway, she tried to make the best of it. That is until she discovered the nonfunctional heating system in her VRBO rental. She tolerated the plummeting indoor temperature for several days before she finally abandoned the condo. So why won’t VRBO refund her money? Read more “I nearly froze in my Florida VRBO rental! Can I get a refund?”