What should we tell Kathryn Chao? Should she give her hotel one last chance to do the right thing? Or is it time to file a credit card dispute?
Read more “One last chance for Wyndham — or a credit card dispute?”
Joe Wilson says he didn’t smoke at the Courtyard Boston Lowell. The hotel says he did. Or, to be exact, that he left the room smelling like cigarette smoke.
Read more “He says he didn’t smoke in his room, but Marriott says he did – who’s right?”
It seems airlines always have their hands out for more fees. And you can forgive David Shuffelton for thinking so.
Read more “Should Frontier bend its ticket change rules during bad weather?”
Ruth Morrison’s carry-on luggage vanished on her recent flight from Portland to Quito, Ecuador — in part because she was trying to be a good traveler, and in part because her airline doesn’t know how to be a good company.
Read more “When a good customer meets a not-so-good airline”
Malcolm Woolf is no mathematician, but you don’t have to be one to know that half of $1,764 isn’t $492. Unless you’re Spirit Airlines, in which case it is — and there’s nothing you can do about it. That’s what we call Spirit Airlines math.
Read more “Spirit Airlines math: $1,764 divided by two is $492”