One last chance for Wyndham — or a credit card dispute?

What should we tell Kathryn Chao? Should she give her hotel one last chance to do the right thing? Or is it time to file a credit card dispute?
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He says he didn’t smoke in his room, but Marriott says he did – who’s right?

Joe Wilson says he didn’t smoke at the Courtyard Boston Lowell. The hotel says he did. Or, to be exact, that he left the room smelling like cigarette smoke.
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Should Frontier bend its ticket change rules during bad weather?

It seems airlines always have their hands out for more fees. And you can forgive David Shuffelton for thinking so.
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When a good customer meets a not-so-good airline

Ruth Morrison’s carry-on luggage vanished on her recent flight from Portland to Quito, Ecuador — in part because she was trying to be a good traveler, and in part because her airline doesn’t know how to be a good company.
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Spirit Airlines math: $1,764 divided by two is $492

Malcolm Woolf is no mathematician, but you don’t have to be one to know that half of $1,764 isn’t $492. Unless you’re Spirit Airlines, in which case it is — and there’s nothing you can do about it. That’s what we call Spirit Airlines math.
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