This is what happens when your baby needs a passport, but you didn’t get one

Babies need passports to fly internationally just like their parents. Aly Meyer wishes someone had given her this information before her family showed up at the airport ready for their tropical vacation. That’s when an airline employee broke the news that her baby’s passport card was not valid for international air travel. As a result, instead of flying to Mexico the family headed right back home.

Now Meyer wants the United States Postal Service to reimburse her for this lost vacation. But is that where she should be placing the blame for the fiasco?

Read more “This is what happens when your baby needs a passport, but you didn’t get one”

Soot on the balcony made me leave the cruise. Now I want a refund!

If you find heavy soot on the balcony of your cabin, should you be able to leave the cruise and get a refund? Rafael Rottiers and his wife believe so. They insist the filth on the railings and floor of their cabin’s balcony aboard Costa’s neoRiviera endangered their health. So they abandoned the ship days before it ended.

Now that the couple is back home, they want a refund. But what exactly was that document the two signed before leaving the cruise? Read more “Soot on the balcony made me leave the cruise. Now I want a refund!”

How to select the best vacation rental this summer

How can you make sure to book the best vacation rental for your family this summer? With staged photos and flowery language, the vacation rental descriptions you find online often promise everything you could possibly want. But the properties don’t always deliver.

If you’ve ever booked a rental house or apartment online, you probably know what I mean. Wide-angle lenses make a condo appear roomier than it is, and the promotional text conveniently omits the six-lane highway running through the backyard.

This is the time of year when vacation rental decisions are being made for the summer, so chances are you’re looking at properties on Airbnb, HomeAway or TurnKey, and you don’t know what to believe. Are they telling the whole truth? Read more “How to select the best vacation rental this summer”

Why was my American Airlines refund request rejected?

Here’s a little mystery: Why was Scott Cady’s American Airlines refund request rejected? He booked a flight, changed his mind about the trip, and asked for his money back — all within two hours.

Isn’t there a 24-hour rule that requires an airline to refund his ticket? Read more “Why was my American Airlines refund request rejected?”

His rental car crashed in the sea. Now he’s in a $ 27,825 insurance nightmare

Last fall, Russell Wayne’s rental car inexplicably crashed into the ocean in a picturesque seaside town in Spain. Unfortunately, the strange accident totaled the Europcar-owned Audi and plunged Wayne into an insurance nightmare with Chase Eclaims. Read more “His rental car crashed in the sea. Now he’s in a $ 27,825 insurance nightmare”