How to fix your own consumer problem

You can fix your own consumer problem. If you’re having trouble with a product or service, there is a way out — and you don’t have to hire an expensive lawyer or call the cops.

Yes, you can do it yourself. Read more “How to fix your own consumer problem”

Here’s how to score a free airline upgrade

Be honest – you stopped playing the airline upgrade game a long time ago.

And for good reason. Airlines demanded way too much in exchange for a slightly more comfortable seat: unquestioning brand loyalty, an encyclopedic knowledge of their arcane and constantly changing loyalty program rules, or a briefcase full of cash. Read more “Here’s how to score a free airline upgrade”

How to get a refund on a nonrefundable airline ticket

Yes, you can get a refund on a nonrefundable airline ticket.

Your airline may claim you can’t. Your travel agent may tell you it’s impossible. Your ticket fare rules may instruct you to abandon all hope.

Don’t listen to them. Read more “How to get a refund on a nonrefundable airline ticket”

How to handle a vacation rental disaster

To say that Alan Muskat’s accommodations in Costa Rica were a vacation rental disaster would be an understatement.

“It was horrid,” Muskat says. Mosquitoes buzzed through gaping holes in the screens. Termites infested the kitchen. The roof leaked.

“Worst of all, it had fleas,” he remembers. Read more “How to handle a vacation rental disaster”

How to prevent pesky robocalls

Brenda Avadian is one of the 226 million Americans whose phone number is on the Federal Do Not Call Registry, an opt-in database of people tired of being harassed by unwanted, and usually automated, telemarketing calls, commonly known as robocalls. Read more “How to prevent pesky robocalls”