David Klement wants to know if his travel insurance will protect him during the coronavirus outbreak. Specifically, could it get him a full $15,506 refund for his Grand Circle Travel tour of India?
The question — “Will travel insurance protect me during the coronavirus outbreak?” — is driving travelers a little crazy during the pandemic. After all, they bought travel insurance believing it would fully protect them. And by “fully protect,” they mean being made whole if something catastrophic happened.
And then something catastrophic happened. Read more “Will travel insurance protect you during the coronavirus outbreak?”
You can fix your own consumer problem. If you’re having trouble with a product or service, there is a way out — and you don’t have to hire an expensive lawyer or call the cops.
Yes, you can do it yourself. Read more “How to fix your own consumer problem”
Coronavirus panic is at full throttle. In the last week, we’ve received hundreds of requests for assistance from fearful travelers about coronavirus-related cancellations. Our advocacy team has been on call night and day, answering questions and providing help. But many reaching out to us have travel plans several weeks and even months in the future. These troubled travelers want to know if — and how — they should cancel their trips right now.
But for most of these travelers, the answer is simple. Do not cancel your future trip today. Read more “Do not let coronavirus panic make you cancel your trip right now”
Hang on! That’s what I told Laureen McCluen when she contacted me about her Airbnb reservation in Washington, D.C. She wanted to know how long to wait for her coronavirus refund.
McCluen plunked down $8,457 for her rental. She looked forward to a week in the nation’s capital, enjoying the museums and monuments and the cherry blossoms. And then coronavirus hit. You know the rest. Read more “How long should I wait for my coronavirus refund?”
Are coronavirus fears driving you to cancel your upcoming vacation? If you’re considering canceling, you aren’t alone. In recent weeks, pleas for help from travelers who want to cancel cruises, flights, and hotels have inundated our helpline.
These consumers all hope to override the written contract they have with these providers and get a full refund.
But if you decide to cancel your vacation, can you get your money back?
Read more “Coronavirus fears: What you need to know about canceling your vacation”