How much is your flight delay really worth?

Joseph Baloun recently requested a huge flight delay compensation payout. He calculated that United Airlines owed him $10,000 in future travel credit for an unpleasant 16-hour delay.

But does United Airlines owe him anything at all? Read more “How much is your flight delay really worth?”

How to fix your own consumer problem

You can fix your own consumer problem. If you’re having trouble with a product or service, there is a way out — and you don’t have to hire an expensive lawyer or call the cops.

Yes, you can do it yourself. Read more “How to fix your own consumer problem”

How to get a refund on a nonrefundable airline ticket

Yes, you can get a refund on a nonrefundable airline ticket.

Your airline may claim you can’t. Your travel agent may tell you it’s impossible. Your ticket fare rules may instruct you to abandon all hope.

Don’t listen to them. Read more “How to get a refund on a nonrefundable airline ticket”

How to handle a vacation rental disaster

To say that Alan Muskat’s accommodations in Costa Rica were a vacation rental disaster would be an understatement.

“It was horrid,” Muskat says. Mosquitoes buzzed through gaping holes in the screens. Termites infested the kitchen. The roof leaked.

“Worst of all, it had fleas,” he remembers. Read more “How to handle a vacation rental disaster”

Here’s how to get an airline to pay your EU 261 claim

When British Airways canceled Lawrence Karp’s recent flight from London to Philadelphia, the airline rebooked him and the other three people in his party on a flight to Newark, N.J. But it denied his EU 261 claim, the European air travel protection law.

Why? According to British Airways, a cabin crew strike caused the flight cancellation. And it contends this strike relieves the airline of paying the EU 261 claim. Does it? Read more “Here’s how to get an airline to pay your EU 261 claim”