The cruise itinerary changes on Iris Fennel’s recent Baltic Sea journey completely ruined her trip. She says Norwegian’s Breakaway sailed right past three out of five of its scheduled ports of call. Based on that ratio, Fennel has calculated NCL should give her a 60 percent cash refund.
But does the cruise line owe Fennel anything for these changes to the itinerary? Read more “These cruise itinerary changes ruined my trip! I want a refund”
After a lengthy flight delay on United Airlines, Joseph Baloun made a huge compensation request. He calculated that United Airlines owed him $10,000 in future travel credit for his unpleasant 16-hour delay.
But does United Airlines owe him anything at all? Read more “Can I get $ 10,000 for my United Airlines flight delay?”
What can you do if your airline goes bankrupt and leaves you stranded in another country?
For Kesleigh Eysie, that’s not a hypothetical question. Last July, she found herself stuck in Paris after Primera Air suddenly canceled her flight home. Although the economically challenged company promised a refund and even an additional stipend, it didn’t follow through. Instead, the airline went bankrupt and stopped operating entirely. Read more “This is how to get a refund from a bankrupt airline”
You can fix your own consumer problem. If you’re having trouble with a product or service, there is a way out — and you don’t have to hire an expensive lawyer or call the cops.
Yes, you can do it yourself. Read more “How to fix your own consumer problem”
Be honest – you stopped playing the airline upgrade game a long time ago.
And for good reason. Airlines demanded way too much in exchange for a slightly more comfortable seat: unquestioning brand loyalty, an encyclopedic knowledge of their arcane and constantly changing loyalty program rules, or a briefcase full of cash. Read more “Here’s how to score a free airline upgrade”