He wanted to keep his phone number. What happened?

All William Wilson wanted to do was keep his phone number. He’d had the same number for 36 years, and everyone — friends, family, colleagues — knew it. And, most importantly, he knew his phone number by heart. But his new phone company didn’t seem to care. So when he switched service, it issued a new number, despite repeated requests. Since then, he’s been trying to get it switched back to his old, familiar number — and to get a refund for the costs he incurred. Why did the company make porting his phone number so hard? Read more “He wanted to keep his phone number. What happened?”

This is what happens when you try to fly internationally with a passport card

You can’t fly internationally with a passport card — and neither can your children. Kim Rosser wishes the travel agent she used to book her family’s dream vacation had told her this information. But when the family tried to check in for their flight, Delta Air Lines quickly broke the bad news. Without passports, Rosser’s children weren’t going to be flying to Turks and Caicos that day.

Now Rosser is blaming her travel agent for their ruined vacation and wants reimbursed for their additional expenses. But is that a fair place to put the blame for her children’s lack of passports? Read more “This is what happens when you try to fly internationally with a passport card”

This is what happens when the name on your ticket does not match your passport

What happens if you book an international flight and the name on your ticket does not match your passport?

Ralph Lantz found out the answer in a devastating way. He booked his friend, Jackie, a ticket to meet him on a dream vacation to Greece. But his generous gesture went all wrong at the check-in counter. That’s where Jackie’s Mediterranean plans came to an abrupt end when a Virgin Atlantic agent pointed out that the name on her ticket was not the same as the one on her passport.

Now Lantz wants to know how he can get his money back for the flight. Read more “This is what happens when the name on your ticket does not match your passport”

These cruise itinerary changes ruined my trip! I want a refund

The cruise itinerary changes on Iris Fennel’s recent Baltic Sea journey completely ruined her trip. She says Norwegian’s Breakaway sailed right past three out of five of its scheduled ports of call. Based on that ratio, Fennel has calculated NCL should give her a 60 percent cash refund.

But does the cruise line owe Fennel anything for these changes to the itinerary? Read more “These cruise itinerary changes ruined my trip! I want a refund”