I wanted my baby to fly in his own seat. What went wrong?

Isla Hale-Burgess’ son Jack is an “active” 18-month-old, so when she booked a flight from Seattle to London to attend a family wedding next month, one thing was clear: Her baby had to have his own seat.

She says she paid for an infant seat when she booked her flights on British Airways through Hopper, a popular flight-search app. But then she didn’t get one. Read more “I wanted my baby to fly in his own seat. What went wrong?”

Why is this Lufthansa offer so hard to redeem?

When WOW Air died earlier this year, Lufthansa made its passengers a seemingly generous offer: a 25 percent discount if they rebooked with the German carrier. Victoria Corless decided to accept. But why is her Lufthansa offer so hard to redeem?

You’re not going to like the answer. I know she doesn’t. Read more “Why is this Lufthansa offer so hard to redeem?”

How did a simple passport mistake end in a $17,766 travel disaster?

Ted Kelley says his wife made a simple passport mistake last year that snowballed into a $17,766 travel disaster.

The couple had never heard of the Schengen area or its passport requirements for U.S. citizens. But when they tried to check in for their business class flight to Italy, a Lufthansa representative quickly explained the facts. Kelley’s wife’s passport didn’t have the required 90-days validity from their return date, and the airline denied boarding to the couple. Read more “How did a simple passport mistake end in a $17,766 travel disaster?”

What good is $3,962 in a United Airlines flight credit if I can never use it?

David Poleshuck has $3,962 in a United Airlines flight credit through Expedia, and he wants to spend it. But neither Expedia nor United Airlines can figure out how he can use that flight credit for his upcoming vacation. Read more “What good is $3,962 in a United Airlines flight credit if I can never use it?”

What are all these extra charges from United Airlines?

Mary Bradley discovered hundreds of dollars in extra charges from United Airlines on her self-booked ticket. She can’t figure out what the fees are, but she wants a refund. Can the Elliott Advocacy team help? Read more “What are all these extra charges from United Airlines?”

You should not buy two one-way tickets to save money. This is why

Travelers can sometimes save money by booking two one-way tickets instead of a round-trip flight. But Sharon Sanborn found out the hard way that there’s a downside to this practice.

Now she wants to know if the Elliott Advocacy team can do anything to help her out of the financial headache in which she’s landed. Read more “You should not buy two one-way tickets to save money. This is why”

Surprise! You just got banned from flying. Now what?

Did you know that you can be banned from flying for a variety of reasons? Marko Kasic just discovered that threatening an onboard starvation strike to protest the cost of airline food is one of them.

Now Kasic wants the Elliott Advocacy team to defend his cause — but is that something we can do? Read more “Surprise! You just got banned from flying. Now what?”

This is what happens when you try to fly internationally with a passport card

You can’t fly internationally with a passport card — and neither can your children. Kim Rosser wishes the travel agent she used to book her family’s dream vacation had told her this information. But when the family tried to check in for their flight, Delta Air Lines quickly broke the bad news. Without passports, Rosser’s children weren’t going to be flying to Turks and Caicos that day.

Now Rosser is blaming her travel agent for their ruined vacation and wants reimbursed for their additional expenses. But is that a fair place to put the blame for her children’s lack of passports? Read more “This is what happens when you try to fly internationally with a passport card”