I gave up my seat on the flight! Where is the $2,400 refund?

What if you give up your seat on your flight and the airline doesn’t pay what it promises you?

That’s what happened to John Keohen. Lufthansa lured him off a recent flight with a promise of a $2,400 refund. Keohen gave up his seat — and then Lufthansa gave him nothing.

(#3: Counting down the top articles of 2019)

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This business class upgrade was a big mistake. I want a refund!

What if you snagged an international business class upgrade for just $400, but later found out that figure was a mistake? Steven Schmidt says that’s exactly what happened to him and his wife. She won a bid for a comfy business class upgrade on a flight from Chicago to Vienna. But once they returned from their trip, the couple suffered a severe case of sticker shock. The actual cost of the upgrade: $3,400.

Schmidt says the mistake over the cost of the business class upgrade originated with the airline. And he wants our advocacy team to join him in a crusade to obtain a refund. But is that something we can do?

(#7: Counting down the top articles of 2019) Read more “This business class upgrade was a big mistake. I want a refund!”

You are not owed a free hotel when your flight is delayed. This is why

Despite the popular belief to the contrary, in the U.S., you are not owed a free hotel if your flight is delayed and you get stranded overnight on your journey. And that is true no matter what the reason for the delay.

But if a friendly gate agent offers a hotel reimbursement to a passenger in distress, shouldn’t the airline pay the bill? That’s the question for today.

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Should you get rid of your loyalty program?

Are you thinking of getting rid of your loyalty program? If so,  you might relate to John Franklin’s story. Actually, you might relate to it even if you aren’t unhappy with your loyalty program. Read more “Should you get rid of your loyalty program?”

Here they are: The most terrible airline passengers

Who are the most terrible airline passengers? Hint: It’s not babies.

What’s the worst behavior you’ve seen on a plane? If you point the finger at the kids, maybe you’re half right. Read more “Here they are: The most terrible airline passengers”