They were downgraded on ScotRail. So where is their refund?

Does ScotRail really need three months to issue a refund? Robin Wynings and her husband wanted to know. They were disappointed from the moment they arrived at the train station to begin their journey. That’s when they learned that they’d been downgraded on ScotRail from first class to regular service. But although ScotRail promised a refund for their downgrade, the railway repeatedly derailed the Wynings’ attempts to collect that refund. Read more “They were downgraded on ScotRail. So where is their refund?”

This is an NCL cruise bait and switch — or is it?

Eugenia Dupre is the victim of a Norwegian Cruise Lines (NCL) cruise bait and switch. She’s sure of it. Read more “This is an NCL cruise bait and switch — or is it?”

When you file an EC 261 claim, mind the asterisk

Jessie Chai’s EC 261 flight delay claim went nowhere, no matter whom she asked. And she asked everyone, including her airline, online agency, a third-party claims company, and me. Straight down the line, she received one of two responses — “no” or “no comment.” Read more “When you file an EC 261 claim, mind the asterisk”

Here is the most disgusting train ride tale of the year!

Elaine Miller’s disgusting train ride from Illinois to California should have qualified her for a full Amtrak refund. But it didn’t. With an overflowing filthy toilet inside her accessible bedroom just feet from her pillow, how did Amtrak justify its refusal? Read more “Here is the most disgusting train ride tale of the year!”

He didn’t want to pay for an SAS upgrade, so how did he get one?

Robert Ryan didn’t understand the emails that SAS Scandinavian Airlines sent to him and his wife, Lynne. According to the emails, SAS was upgrading their seats to business class. The Ryans did not want a flight upgrade. But when Ryan asked SAS to restore their premium economy booking, everyone to whom he spoke refused to help. Read more “He didn’t want to pay for an SAS upgrade, so how did he get one?”