James Parker just got hit with the most excessive cleaning fee I’ve ever seen as a consumer advocate. Soon after checking out of his recent Airbnb rental, the owner sent him a $1,470 bill to clean up the mess she says his family made.
But what mess was she really cleaning up? Read more “Here it is: The most excessive cleaning fee ever!”
Koji Kawana and his family are looking forward to an exciting five days in New York City. The group has a tight schedule with plenty of activities planned. What they haven’t planned for is the Airbnb nightmare that is about to confront them. Now Kawana wants to know: Where’s his refund for this terrible vacation rental?
Read more “An Airbnb nightmare: He found blood and urine in the beds!”
Melanie Facen bought two airline tickets from San Francisco to Zürich, Switzerland — one through One Travel, the other through United Airlines. But she only meant to buy one. Now she wants to know: What can you do when you double-book your flight reservations? Is there a way to fix it? Read more “How to double-book your flight reservations”
Before Stephen Gondek boarded his flight back to Minneapolis, Hertz broadsided him with some bad news. The car rental company had given him a quote of $203 when he reserved his car, thanks to a Friends and Family Hertz discount code. Now it was charging him $814.
What happened to his missing Hertz discount? Read more “What happened to my missing Hertz discount code?”
Wondering what you can bring on the plane for an upcoming trip? I recently discovered a quick and often funny way to Ask TSA what you can — and can’t — bring through security during your next airport adventure. Read more “What can you bring on the plane? Here’s how to find out”