This is what happens when an accessible cruise is not!

What would you do if you required and booked a wheelchair accessible cruise but once onboard, found out it wasn’t? That is the terrible dilemma in which Russell Lash recently found himself. Read more “This is what happens when an accessible cruise is not!”

Here he is: the latest $500 target of the hotel damage swindle!

Mirko Dulic just got blindsided by a surprise $500 post-stay hotel damage fee from a Canadian Super 8. This franchise helped itself to the hefty sum without even a shred of documentation to support its actions. When pressed to provide some concrete justification for the $500 charge, the management went silent. Read more “Here he is: the latest $500 target of the hotel damage swindle!”

How to get a surprise hotel smoking fee reversed? Like this

Getting a surprise hotel smoking fee reversed isn’t easy — even if you’re a non-smoker like Kelsey Russell. Or a determined consumer advocate. But it can be done. Here’s how. Read more “How to get a surprise hotel smoking fee reversed? Like this”

This is how to buy someone’s hotel reservation (and lose $955)

Reselling hotel reservations on third-party marketplaces seems to be a new, thriving industry. But while you might be able to buy someone’s hotel reservation at a discount if they can’t use it, should you?

Veronica Rose’s recent battle to recoup $955 that she lost to a hotel reservation resale fiasco should give you pause. Read more “This is how to buy someone’s hotel reservation (and lose $955)”

This is how a consultant’s mistake ended with their missed cruise

Who is responsible when an NCL Personal Cruise Consultant’s mistake leads to a traveler’s missed cruise? That’s what Linda Combs wants to know.

Her recent unpleasant experience included not just one, but three errors by her travel planner. And it ended with Combs and her husband standing on the dock as they watched their ship sail away.

So why was Combs’ refund request to Norwegian Cruise Line rejected? Read more “This is how a consultant’s mistake ended with their missed cruise”