Here it is: The most excessive cleaning fee ever!

James Parker just got hit with the most excessive cleaning fee I’ve ever seen as a consumer advocate. Soon after checking out of his recent Airbnb rental, the owner sent him a $1,470 bill to clean up the mess she says his family made.

But what mess was she really cleaning up? Read more “Here it is: The most excessive cleaning fee ever!”

An Airbnb nightmare: He found blood and urine in the beds!

Koji Kawana and his family are looking forward to an exciting five days in New York City. The group has a tight schedule with plenty of activities planned. What they haven’t planned for is the Airbnb nightmare that is about to confront them. Now Kawana wants to know: Where’s his refund for this terrible vacation rental?

Read more “An Airbnb nightmare: He found blood and urine in the beds!”

How to double-book your flight reservations

Melanie Facen bought two airline tickets from San Francisco to Zürich, Switzerland — one through One Travel, the other through United Airlines. But she only meant to buy one. Now she wants to know: What can you do when you double-book your flight reservations? Is there a way to fix it? Read more “How to double-book your flight reservations”

What happened to my missing Hertz discount code?

Before Stephen Gondek boarded his flight back to Minneapolis, Hertz broadsided him with some bad news. The car rental company had given him a quote of $203 when he reserved his car, thanks to a Friends and Family Hertz discount code. Now it was charging him $814.

What happened to his missing Hertz discount? Read more “What happened to my missing Hertz discount code?”

What can you bring on the plane? Here’s how to find out

Wondering what you can bring on the plane for an upcoming trip? I recently discovered a quick and often funny way to Ask TSA what you can — and can’t — bring through security during your next airport adventure. Read more “What can you bring on the plane? Here’s how to find out”