I took a seat downgrade to get home on time. Do I get a refund?

When American Airlines canceled Denise Medd’s flight from Punta Cana to Philadelphia, it quickly offered her a seat on another flight. But Medd and her husband accepted a seat downgrade from business class to economy. Should American refund the price difference between the seats? Read more “I took a seat downgrade to get home on time. Do I get a refund?”

If gift cards don’t expire, what happened to mine?

Judy Lederer wants to use her $375 BedandBreakfast.com gift card to stay at a bed and breakfast in April. But the card’s no good, prompting Lederer and our advocacy team to wonder: If gift cards don’t expire, what happened to this one? Read more “If gift cards don’t expire, what happened to mine?”

This is what happens when an accessible cruise is not!

What would you do if you required and booked a wheelchair accessible cruise but once onboard, found out it wasn’t? That is the terrible dilemma in which Russell Lash recently found himself. Read more “This is what happens when an accessible cruise is not!”

Here he is: the latest $500 target of the hotel damage swindle!

Mirko Dulic just got blindsided by a surprise $500 post-stay hotel damage fee from a Canadian Super 8. This franchise helped itself to the hefty sum without even a shred of documentation to support its actions. When pressed to provide some concrete justification for the $500 charge, the management went silent. Read more “Here he is: the latest $500 target of the hotel damage swindle!”

How to get a surprise hotel smoking fee reversed? Like this

Getting a surprise hotel smoking fee reversed isn’t easy — even if you’re a non-smoker like Kelsey Russell. Or a determined consumer advocate. But it can be done. Here’s how. Read more “How to get a surprise hotel smoking fee reversed? Like this”