Here it is: The worst booking mistake I’ve ever seen

What if you made the worst booking mistake ever — and realized just moments too late?

Lori Karasek did just that. This novice traveler intended to book a relaxing all-inclusive beachfront hotel in Jamaica for her son and herself. But she accidentally ended up with a nonrefundable, landlocked business hotel that forbids children — located one hour from the beach. Read more “Here it is: The worst booking mistake I’ve ever seen”

This is what happens when you try to fly internationally with a passport card

You can’t fly internationally with a passport card — and neither can your children. Kim Rosser wishes the travel agent she used to book her family’s dream vacation had told her this information. But when the family tried to check in for their flight, Delta Air Lines quickly broke the bad news. Without passports, Rosser’s children weren’t going to be flying to Turks and Caicos that day.

Now Rosser is blaming her travel agent for their ruined vacation and wants reimbursed for their additional expenses. But is that a fair place to put the blame for her children’s lack of passports? Read more “This is what happens when you try to fly internationally with a passport card”

Here it is: The most ridiculous vacation rental problem I’ve ever seen

Franklin Wu just experienced the most bizarre vacation rental problem I’ve ever seen.  He prepaid $9,000 for a four-month apartment rental in Switzerland. And although VRBO shared rentals aren’t allowed, suddenly in the middle of the night, the host made it clear she wasn’t leaving. So he did.

But why did VRBO let the host keep his $9,000?

Read more “Here it is: The most ridiculous vacation rental problem I’ve ever seen”

No, a free flight upgrade never ends in a refund for you

Who doesn’t love a free flight upgrade? Charles Stanley, that’s who. On a recent long-haul trip, British Airways upgraded his seat, at no cost. But when he returned home, he shot off a lengthy complaint to the airline’s CEO demanding a refund.

What’s going on here?

Read more “No, a free flight upgrade never ends in a refund for you”