Franklin Wu just experienced the most bizarre vacation rental problem I’ve ever seen. He prepaid $9,000 for a four-month apartment rental in Switzerland. And although VRBO shared rentals aren’t allowed, suddenly in the middle of the night, the host made it clear she wasn’t leaving. So he did.
But why did VRBO let the host keep his $9,000?
Read more “Here it is: The most ridiculous vacation rental problem I’ve ever seen”
Who doesn’t love a free flight upgrade? Charles Stanley, that’s who. On a recent long-haul trip, British Airways upgraded his seat, at no cost. But when he returned home, he shot off a lengthy complaint to the airline’s CEO demanding a refund.
What’s going on here?
Read more “No, a free flight upgrade never ends in a refund for you”
Bonnie Orlin doesn’t know the two people who used her stolen American Airlines miles to travel around the world. But, she says, the airline promised to restore the hacked miles to her account. However, nearly a year later, her 120,000 miles are still missing. Read more “This is how to get your stolen American Airlines miles back”
Cindy Baker thought she understood how to use Venmo. She didn’t. Her confusion about the money transfer app led her to send $1,300 from her bank account directly to a virtual stranger. And that person refuses to return it.
Read more “This is how she quickly lost $1,300 to a stranger on Venmo! (2019 update)”
What if you made the worst booking mistake ever — and realized just moments too late?
Lori Karasek did just that. This novice traveler intended to book a relaxing all-inclusive beachfront hotel in Jamaica for her son and herself. But she accidentally ended up with a nonrefundable, landlocked business hotel that forbids children — located one hour from the beach. Read more “Here it is: The worst booking mistake I’ve ever seen”