My flight was on time. How did I arrive on the wrong day?!

Evan Hunt recently made an embarrassing self-ticketing mistake on American Airlines that forced him to miss a business meeting. His time zone confusion led him to take a flight to Hong Kong that landed as scheduled but one day too late for the important meeting.

So why is he contacting a consumer advocacy organization about this blunder? Read more “My flight was on time. How did I arrive on the wrong day?!”

After a Trip Mate claim denial, is she out of luck?

When Smitha Gopal received a Trip Mate claim denial after her family’s vacation, she was confident they’d gotten it wrong. Her trip from the Faroe Islands, just off the coast of Iceland, back to Baltimore, had been interrupted by a flight delay — a covered event under her travel insurance policy.

Not so fast. Read more “After a Trip Mate claim denial, is she out of luck?”

Don’t panic — here’s how to handle your pre-trip anxiety

If you feel a little jittery in the moments before you leave for the airport, you might be suffering from pre-trip anxiety. It’s an increasingly common malaise in a world of uncertainty and inconsistent customer service. Read more “Don’t panic — here’s how to handle your pre-trip anxiety”

This is how to easily lose $4,700 in the Beijing Tea House Scam

The Beijing Tea House Scam is one of the most well-known tourist traps around the Forbidden City. Unfortunately, Lawrence Andrews hadn’t heard of it until he had already become a $4,700 victim.  Read more “This is how to easily lose $4,700 in the Beijing Tea House Scam”

These cities have the most expensive hotel resort fees

A troubling new report about hotel resort fees suggests mandatory room surcharges are spreading faster than a summer wildfire. It’s sure to stoke the anger of travelers, many of whom are being burned by these nonnegotiable extras when they check out.

In the last 12 months ending in July, the number of hotels charging controversial resort fees has grown by 14%, according to ResortFeeChecker.com, a site that tracks resort fees.
Read more “These cities have the most expensive hotel resort fees”