His hotel refund was approved. So why did he do this?

Phil Huffman says he had a hotel refund coming his way for his stay at the Holiday Inn San Antonio-Downtown on Market Square. It just wasn’t coming fast enough.

You’ll never believe what he did next. Read more “His hotel refund was approved. So why did he do this?”

Here is the most disgusting train ride tale of the year! (and a 2019 surprise update)

Elaine Miller’s disgusting train ride from Illinois to California should have qualified her for a full Amtrak refund. But it didn’t. With an overflowing filthy toilet inside her accessible bedroom just feet from her pillow, how did Amtrak justify its refusal? Read more “Here is the most disgusting train ride tale of the year! (and a 2019 surprise update)”

She relied on the minimum connection times. That was a mistake

If you have a tight flight connection — but one that adheres to the published minimum connection time — will your airline take care of you if you still miss your flight? For Stephanie Mendenhall, the answer was “no.” Read more “She relied on the minimum connection times. That was a mistake”

This is what happens when you miss your cruise without a passport

Maybe you’ve taken an international cruise without a passport and it was smooth sailing all the way. But you might want to consider Earl Wentzel’s troubling tale before booking your next maritime adventure. Read more “This is what happens when you miss your cruise without a passport”

This is how they got removed from their cruise (with no refund)

When a couple is involuntarily removed from their cruise halfway around the world, does the cruise line owe them compensation?

That’s William Coates’ question. Holland America booted him and his wife from the Westerdam in Korea just days into their 14-day cruise. Now he’s out thousands of dollars and he wants Holland America to pay. Read more “This is how they got removed from their cruise (with no refund)”