Is my car dealership lying to me? Here’s how to tell

This is the best time of year to buy a car. September and October are model changeover season when the new model year cars arrive — and the old ones are discounted. Not coincidentally, it’s also when more people ask: Is my car dealership lying to me? Read more “Is my car dealership lying to me? Here’s how to tell”

My Frigidaire is on fire! Why won’t they clean up this mess?

When Cristal Flores’ refrigerator catches fire, she contacts the company to help her clean up the mess. When it won’t help her, she contacts me. Read more “My Frigidaire is on fire! Why won’t they clean up this mess?”

This is how an internet scam stole her heart and money

Karen Cariaga couldn’t believe her luck. She had just secured a glamorous British Airways job and found love at the same time. The possibility that she might be caught up in an internet scam never crossed her mind.

But in her excitement, the young woman had let her guard down. That was a mistake. Read more “This is how an internet scam stole her heart and money”

Here are the disastrous results of making a chargeback error

Warnings about unwarranted credit card chargebacks are a staple of this consumer advocacy site. But Karen Melikian’s chargeback error is one of the most troubling cautionary tales in our vast library of complaints.  Read more “Here are the disastrous results of making a chargeback error”

Denied boarding by Delta Air Lines twice — can you help me get a refund?

Delta Air Lines denies James Rees’ wife boarding, blaming a “system error.” The second time, a representative makes her husband buy a new ticket from Detroit to Puerto Vallarta, Mexico. How did that happen — and are they entitled to a refund? Read more “Denied boarding by Delta Air Lines twice — can you help me get a refund?”