This is what happens when an accessible cruise is not!

What would you do if you required and booked a wheelchair accessible cruise but once onboard, found out it wasn’t? That is the terrible dilemma in which Russell Lash recently found himself. Read more “This is what happens when an accessible cruise is not!”

A United Airlines canceled flight story with a happy ending

No one likes having their flight canceled.

Especially in the middle of winter, seated in a plane, waiting for takeoff on the Chicago airport tarmac, a day after Christmas. Read more “A United Airlines canceled flight story with a happy ending”

Is my car dealership lying to me? Here’s how to tell

This is the best time of year to buy a car. September and October are model changeover season when the new model year cars arrive — and the old ones are discounted. Not coincidentally, it’s also when more people ask: Is my car dealership lying to me? Read more “Is my car dealership lying to me? Here’s how to tell”

My Frigidaire is on fire! Why won’t they clean up this mess?

When Cristal Flores’ refrigerator catches fire, she contacts the company to help her clean up the mess. When it won’t help her, she contacts me. Read more “My Frigidaire is on fire! Why won’t they clean up this mess?”

This is how an internet scam stole her heart and money

Karen Cariaga couldn’t believe her luck. She had just secured a glamorous British Airways job and found love at the same time. The possibility that she might be caught up in an internet scam never crossed her mind.

But in her excitement, the young woman had let her guard down. That was a mistake. Read more “This is how an internet scam stole her heart and money”