An Airbnb nightmare: He found blood and urine in the beds!

Koji Kawana and his family are looking forward to an exciting five days in New York City. The group has a tight schedule with plenty of activities planned. What they haven’t planned for is the Airbnb nightmare that is about to confront them. Now Kawana wants to know: Where’s his refund for this terrible vacation rental?

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My one-way cruise was a big surprise. How do I get home?

Royal Caribbean had a big surprise at the end of Stephen Weiner’s six-night cruise on the Freedom of the Seas. He was under the impression his journey was round-trip but then found himself stranded in San Juan, Puerto Rico. Now he wants to know how he ended up on a one-way cruise to the Caribbean.  Read more “My one-way cruise was a big surprise. How do I get home?”

What happened to his lost luggage? Blue Ribbon Bags knows

Blue Ribbon Bags, a lost luggage tracking service, offers a $1,000 guarantee. If the company fails to find your lost luggage within 96 hours, you get the cash. That deal sounded pretty sweet to Vamsi Kosaraju, especially when his mother-in-law lost her bag on a recent flight. Read more “What happened to his lost luggage? Blue Ribbon Bags knows”

My son got sick in the hotel room. Now the manager wants me to pay for a new carpet!

During her recent visit to a Sheraton in New Hampshire, Anna Eardley’s son got sick in the hotel room. All over the room. After spending the rest of the night cleaning up the mess, she left a hefty tip and drove home at dawn. So why did she later receive an angry call from the manager telling her that she must pay for extensive damage in the room — including all new carpet?  Read more “My son got sick in the hotel room. Now the manager wants me to pay for a new carpet!”

Did she just get caught in a vacation rental scam?

Was Kimberly Baker just scammed by VRBO, the popular home rental site?

She thinks so after the site tried to charge her an extra $1,000 for her vacation rental after confirming. VRBO says it made an “honest” error and has apparently offered to eat part of the cost of the correct rate. Read more “Did she just get caught in a vacation rental scam?”