This is how to buy someone’s hotel reservation (and lose $955)

Reselling hotel reservations on third-party marketplaces seems to be a new, thriving industry. But while you might be able to buy someone’s hotel reservation at a discount if they can’t use it, should you?

Veronica Rose’s recent battle to recoup $955 that she lost to a hotel reservation resale fiasco should give you pause. Read more “This is how to buy someone’s hotel reservation (and lose $955)”

This is how he got a free flight upgrade (and then asked for a refund)

Who doesn’t love a free flight upgrade? Charles Stanley, that’s who. On a recent long-haul trip, British Airways upgraded his seat, at no cost. But when he returned home, he shot off a lengthy complaint to the airline’s CEO demanding a refund.

What’s going on here?

Read more “This is how he got a free flight upgrade (and then asked for a refund)”

A United Airlines canceled flight story with a happy ending

No one likes having their flight canceled.

Especially in the middle of winter, seated in a plane, waiting for takeoff on the Chicago airport tarmac, a day after Christmas. Read more “A United Airlines canceled flight story with a happy ending”

She needs to bake cookies! What happened to her new KitchenAid mixer?

On Black Friday, Carol Broaddus saw a fabulous online deal from JCPenney for a shiny black KitchenAid mixer. With visions of all the tasty Christmas cookies she could create with the new machine, she quickly ordered it. But with just days left before the holiday, where is that KitchenAid mixer? Read more “She needs to bake cookies! What happened to her new KitchenAid mixer?”

Is my car dealership lying to me? Here’s how to tell

This is the best time of year to buy a car. September and October are model changeover season when the new model year cars arrive — and the old ones are discounted. Not coincidentally, it’s also when more people ask: Is my car dealership lying to me? Read more “Is my car dealership lying to me? Here’s how to tell”