This Verizon mistake is an expensive one — for me!

Bernice Lu has a mysterious charge on her Verizon Wireless bill, and she can’t seem to get rid of it. Did she call Jamaica and run up a $291 bill — or is this just a Verizon mistake? Read more “This Verizon mistake is an expensive one — for me!”

She was forced to cancel the cruise. So why did she get a last minute invite?

Katherine Yasgar says she was forced to cancel her cruise after the cruise line refused to confirm a much-needed request. But what happened on the day the cruise set sail was even more infuriating.
Read more “She was forced to cancel the cruise. So why did she get a last minute invite?”

This is how a Craigslist thief easily stole his Target gift card

Tony Tucker has a sad tale to tell. A Craigslist thief stole his Target gift card. Now he’s empty-handed, and he wants to know if we can convince Target to return the lost $284.   Read more “This is how a Craigslist thief easily stole his Target gift card”

Here it is: The worst airline seat ever! (Thanks, Aer Lingus)

Have you ever wondered what the worst airline seat in the history of modern-day commercial flight looks like? Well, wonder no more! Aer Lingus recently assigned Matt Madrigal to the worst airline seat ever. Hands down.

For his entire transatlantic flight to Dublin, Madrigal endured the dirty “seat” with no cushion and exposed metal. Read more “Here it is: The worst airline seat ever! (Thanks, Aer Lingus)”

The satellite image of my Airbnb rental is shocking — I want a refund!

Some of our cases get relegated to the Case Dismissed file simply because of the attitude of the consumer. Bonnie Lym’s story was almost one of them. Read more “The satellite image of my Airbnb rental is shocking — I want a refund!”