Home #10 : Counting down the most popular stories of the year at Elliott Advocacy.

#10 : Counting down the most popular stories of the year at Elliott Advocacy.

Why did her luggage go missing on the way to the cruise? Here's the surprising answer?

My luggage went missing on the way to the cruise. I want a full...

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If your luggage goes missing on the way to your cruise, should you get a refund? Pamela Shane thinks so. She says her pre-cruise hotel failed to deliver her suitcase to the dock in time for the ship's departure. Now she wants $7,000 in compensation for the mistake that left her without her own clothes for the entire cruise.  But wait! There's a twist. The hotel says it doesn't even offer a luggage delivery service.  Can the Elliott Advocacy team figure out what's going on here? 
Can you take your baby on a cruise?-- and then ask for a refund from Royal Caribbean?

You can take your baby on a cruise, but should you?

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There are many things to consider when deciding whether to take your baby on a cruise. But as a first time cruiser, Julie Belben didn't realize just how complicated it could be to cruise with a baby. That is until the family was already out on the ocean. Now she has a long list of complaints about the experience and she wants a refund from Royal Caribbean. But is she owed anything?

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