My luggage went missing on the way to the cruise. I want a full refund!

If your luggage goes missing on the way to your cruise, should you get a full refund? Pamela Shane thinks so. She says her pre-cruise hotel failed to deliver her suitcase to the dock in time for the ship’s departure. Now she wants $7,000 in compensation for the mistake that left her without her own clothes for the entire cruise.

But wait! There’s a twist. The hotel says it doesn’t even offer such a luggage delivery service.

Can the Elliott Advocacy team figure out what’s going on here? (*We’re counting down the top ten articles of 2019 at Elliott Advocacy. This one is #10.) Read more “My luggage went missing on the way to the cruise. I want a full refund!”

You can take your baby on a cruise, but should you?

There are many things to consider when deciding whether to take your baby on a cruise. But as a first-time cruiser, Julie Belben didn’t realize just how complicated it could be to cruise with her baby — until it was too late. Now she has a list of complaints about the experience, and she wants a refund from Royal Caribbean.

But does Royal Caribbean owe her anything? Read more “You can take your baby on a cruise, but should you?”