If your luggage goes missing on the way to your cruise, should you get a refund? Pamela Shane thinks so. She says her pre-cruise hotel failed to deliver her suitcase to the dock in time for the ship's departure. Now she wants $7,000 in compensation for the mistake that left her without her own clothes for the entire cruise. But wait! There's a twist. The hotel says it doesn't even offer a luggage delivery service. Can the Elliott Advocacy team figure out what's going on here?
There are many things to consider when deciding whether to take your baby on a cruise. But as a first time cruiser, Julie Belben didn't realize just how complicated it could be to cruise with a baby. That is until the family was already out on the ocean. Now she has a long list of complaints about the experience and she wants a refund from Royal Caribbean. But is she owed anything?