Weekend survey: Which airline amenity do you miss the most?

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Christopher Elliott


Air travel isn’t what it used to be. Many of the items that were once included in the price of your ticket have been “unbundled” — including the ability to make a seat reservation, airline meals, and the first checked bag (unless you’re flying on Southwest or JetBlue).

This weekend, I’d like to know which of these once-included amenities you miss the most.

Also, please send me a note with your thoughts on “unbundling.” Do you think eliminating these items — without lowering fares in a meaningful way — has been good for air travelers. How about for airlines? (Please include your full name, city and occupation if you’d like your comments to be used in a follow-up story.)

The Transportation Department has proposed rules that would require airlines to quote an “all-in” price for tickets. Do you think that’s a good idea? Bad idea? Has “unbundling” gone too far? Or is it inevitable?

Here’s a link to the survey.

And here are the real-time results.

Have a great weekend.

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Photo of author

Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on Twitter, Facebook, and LinkedIn, or sign up for his daily newsletter. He lives in Auckland, New Zealand.

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